Senior Manager, Benefit Operations - Americas

Job Title Senior Manager, Benefit Operations – Americas Locations Tampa, FL or New Brunswick, NJ Job Description We are searching for the best talent for a Senior Manager, Benefit Operations – Americas located in Tampa, FL or New Brunswick, NJ. The Senior Manager, Benefit Operations – Americas is responsible for leading the delivery, governance, and continuous improvement of benefits operations across the North Americas and Latin America regions. This role ensures high-quality, consistent service delivery through effective leadership of a multi-regional team, management of third-party vendors, and strong partnerships with internal stakeholders across Global Services and Corporate Services Total Rewards. The position plays a critical role in driving operational excellence, optimizing the employee and retiree experience, and ensuring alignment across multiple vendors and internal teams. The Senior Manager will lead a team of benefits operations professionals within the US and across Latin America and act as a key liaison between Vendors, Human Resources, Global Services, and Corporate Services Total Rewards. Key Responsibilities Vendor Management & Strategic Partnerships (Primary Focus) Serve as the primary relationship owner for third‑party benefit vendors across the Americas, ensuring strong, collaborative partnerships. Lead vendor governance, including performance management, service reviews, and ongoing alignment to service expectations and business priorities. Monitor and hold vendors accountable to service level agreements (SLAs), contractual obligations, and performance standards. Proactively identify opportunities to enhance vendor performance, improve service delivery, and optimize cost‑efficiency. Partner closely with Corporate Services Total Rewards and Global Services stakeholders to ensure vendor strategies are aligned and integrated. Drive consistency and coordination across multiple vendors to deliver a seamless employee and retiree experience. Service Delivery & Operations Management Oversee end‑to‑end delivery of benefits operations, including health and welfare, retirement, absence and disability management, and related services. Ensure operational continuity, compliance with company policies, and adherence to regional regulatory requirements. Partner with internal stakeholders and vendors to ensure accurate, timely, and high‑quality service delivery across all programs. Monitor internal service performance metrics and implement corrective actions where needed. Lead and manage SOX controls and compliance for North America partnering with internal and external audit, Payroll and Global Services Human Resources. Stakeholder Engagement & Collaboration Build and maintain strong working relationships with Global Services, Corporate Services Total Rewards, HR Business Partners, and other key internal stakeholders. Act as a trusted advisor and point of contact for benefits operations service delivery issues and improvements. Facilitate alignment across functions to ensure effective execution of benefits strategies and programs. Support communication and change management efforts related to operational and vendor changes. Continuous Improvement & Experience Enhancement Identify and drive continuous improvement initiatives to enhance operational efficiency and employee experience. Lead resolution of service delivery issues, leveraging data and stakeholder feedback to implement sustainable solutions. Promote a culture of innovation, process optimization, and design thinking within the team and across vendor partners. Leverage insights and benchmarks to recommend improvements in service delivery models. People Leadership & Team Development Lead, coach, and develop a team of benefits operations professionals to deliver high performance and strong employee engagement. Foster a collaborative, inclusive, and customer‑focused team culture aligned with organizational values. Set clear priorities and goals, ensuring alignment with broader Global Services objectives. Enable talent development, succession planning, and capability building within the team. Qualifications Required Bachelor’s degree 8–10+ years of experience in benefits operations, HR shared services, or a related operational leadership role Demonstrated experience managing complex vendor relationships and outsourced service delivery models Deep experience in benefits, pensions, and leave administration including understanding design and industry best practices Proven ability to manage cross‑functional stakeholder relationships in a matrixed, global organization Experience leading teams and driving operational performance Preferred Experience managing multi‑country operations within the Americas Advanced degree (e.g., MBA) or equivalent experience Experience working within a global services or shared services environment Spanish language proficiency is a plus Key Working Relationships Internal Global Services (Service Excellence, Experience teams) Corporate Services Total Rewards HR Business Partners Employee Relations / Labor Relations External Third‑party vendor partners (e.g., benefits administrators, health providers, absence management providers) Success Profile Strong vendor governance and relationship management capability Ability to influence without direct authority across stakeholders Operational excellence and continuous improvement mindset Data‑driven decision‑making and problem‑solving skills Strong communication and executive presence Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected under federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via our careers website. Pay Anticipated base pay range for this position is $122,000.00 - $212,750.00. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long‑term incentive program. Benefits Vacation – 120 hours per calendar year Sick time – 40 hours per calendar year (48 hours for Colorado residents, 56 hours for Washington residents) Holiday pay, including Floating Holidays – 13 days per calendar year Work, Personal and Family Time – up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52‑week rolling period (10 days) Volunteer Leave – 32 hours per calendar year Military Spouse Time‑Off – 80 hours per calendar year For additional general information on Company benefits, please consult the company benefits page. #J-18808-Ljbffr Johnson & Johnson