Commercial HVAC Service Technician in Raleigh

Job Title Commercial HVAC Service Technician Job Location Raleigh, NC Operating Company AIR Carolinas FLSA Status Non‑Exempt About AIR Carolinas – a member of the AIR Control Concepts family – is a leading HVAC manufacturers’ representative providing equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, we have united to deliver greater expertise, efficiency, and customer‑focused solutions. Job Description Under the guidance of the Service General Manager, the HVAC Service Technician plays a key role in delivering top‑tier service to our customers by expertly installing, servicing, and starting up a wide range of HVAC systems. From first‑time installations to diagnosing and repairing complex issues, you’ll be the go‑to problem solver our customers count on. You will work with industry‑leading equipment, including VRF systems, rooftop units, packaged systems, and more. Essential Duties and Responsibilities Service, Troubleshooting & Optimization – Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine‑tune system performance for energy efficiency and reliability. Customer Relationship Management – Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high‑quality communication and support. Communication & Documentation – Coordinate with internal teams to ensure efficient scheduling and follow‑up. Accurately complete service reports, work orders, and related documentation in a timely manner. Vehicle & Equipment Readiness – Maintain a clean, organized, and well‑stocked service vehicle. Ensure personal tools and equipment are kept in optimal working condition. Training & Mentorship – Stay up‑to‑date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field. Safety & Compliance – Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites. Emergency Response – Participate in the on‑call rotation to provide after‑hours support for urgent service needs. Other Duties as Assigned – Contribute to the team and company by stepping in where needed. Additional Role Highlights Some overnight travel may be required depending on jobsite location. Partial tool set provided by the company. All required PPE is supplied by Hobbs & Associates. Technicians receive a company‑issued corporate credit card for job‑related expenses. Extensive on‑the‑job training is provided at no cost to the employee, with opportunities to grow skillsets over time. Competencies Technical Expertise & Problem Solving – Applies in-depth knowledge of commercial HVAC systems, tools, and technologies to troubleshoot issues and implement effective solutions. Customer & Team Engagement – Builds trust and maintains positive relationships with customers through clear, professional communication. Time & Task Management – Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls. Adaptability & Continuous Learning – Responds well to changing job demands and embraces new tools, technologies, and methods. Experience and Requirements 5–7 years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment. EPA Universal Certification required; OEM‑specific training or certifications desirable. Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics. Strong communication and customer service skills with a professional, team‑focused mindset. Valid driver’s license with clean driving record; able to pass a background check and drug screening. Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces. Willingness to participate in an on‑call rotation for emergency service coverage. Physical Demands/Work Environment Primarily field‑based and physically active; involves walking, standing, climbing ladders, bending, and working in tight spaces. May spend approximately 25% of time in an office setting completing reports or administrative tasks. Regularly lift and move items up to 50 pounds, occasionally up to 100 pounds in challenging environments. Exposure to outdoor conditions and varying environments, including mechanical rooms, rooftops, and construction sites. Noise levels may range from low to high depending on location. Benefits Health & Wellness – Medical, dental, vision, and life insurance coverage. Financial Security – 401(k) retirement plan with company match and short/long‑term coverage. Work‑Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP). Professional Development – Ongoing training opportunities and support for continuing education. Company Perks – Uniforms, vehicle and phone (as applicable), and a supportive team environment that values your expertise. Equal Opportunity Statement AIR Control Concepts & AIR Carolinas are Equal Opportunity Employers. #J-18808-Ljbffr