Hospitality Associate

About Experience By Industrious:

Experience by Industrious is a workplace hospitality brand launched by CBRE - built on the idea that where you work should actually feel like somewhere worth showing up to. We combine CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide.

About The Role:

A lot of what makes a building feel great happens in the margins - the warm greeting at the desk, the event that runs without a hitch, the amenity space that's always clean and stocked. That's you.

The Hospitality Associate supports the Hospitality and Amenities team in managing the overall day to day amenity operations. This includes conferencing center and community events management - tenant and vendor relationships, supplies inventory and tenant communications. The Hospitality Associate will work closely with the Events Manager and the Community Manager to be hands-on support for the daily operations of all meetings, events, and the overall tenant experience.

The job is multi-faceted, as you'll be an expert in day to day building operations and amenity spaces and services. You will build strong relationships with the building tenants, especially office managers and executive assistants to ensure high hospitality standards and tenant satisfaction. You will be a key member of the tenant experience team and third party hospitality vendors that support excellent service delivery. This role would be great for someone that loves all the moving parts and pieces of in person experiences, whether that be a board meeting, a team happy hour, or an annual conference, and someone who is passionate about making employees feel welcomed, empowered, and delighted at work.

Winning in this role means:

• Tenants and guests are greeted warmly and consistently. Nobody arrives to an unmanned desk or an unsmiling face.
• Events and activations run smoothly because you handled the setup, the logistics, and the inevitable last-minute problem without anyone noticing.
• Amenity spaces are always clean, stocked, and ready. No outages, no surprises.
• Your managers trust you to handle things independently. They're not checking up - they're relying on you.
• You've built real familiarity with tenants. They know your name. You know theirs.

You'll love this role and succeed at it if:

• You take pride in making things feel effortless for other people. The best version of this role is invisible to tenants - everything just works. You're the reason it does.
• You're comfortable moving between structure and movement. Some hours you're anchored at the desk. Others you're helping set up an event, doing a walkthrough, or supporting a community activation. The variety works for you.
• You notice things before anyone asks. The supplies running low. The room that wasn't reset. The new tenant who looks a little lost. You see it, and you handle it.
• You genuinely like people. Not in a performative way - in a real way. You remember names, ask follow-up questions, and make interactions feel human rather than transactional.
• You're part of a team and you act like it. You show up, you do your share, and you help cover when someone needs it. The team's reputation is your reputation.

Not the right fit if:

• You'd prefer minimal interaction with tenants and guests. This role is almost entirely people-facing.
• Predictable routines are important to you. The mix of desk work, event support, and space management changes daily.
• You see hospitality as optional or secondary. Here, it's the job.
• Switching between different types of tasks in the same day feels disorienting. That's the nature of this role.
• You're not comfortable taking initiative without being asked. A lot of what makes this role valuable is proactive, not reactive.

What You'll Do:

• Meeting Operations (50%)

• Own and execute room flips for back-to-back conferencing and event bookings - early/late depending on start and end times.

• Learn basic AV troubleshooting and be able to help clients connect to the installed in room systems seamlessly.

• Review room layouts, timing, and client needs ahead of each booking

• Ensure rooms are reset, staged, and ready according to booking requirements

• Ensure the broader day-to-day operations of the meeting rooms/tenant lounges and other bookable spaces are running smoothly.

• Be present when meeting rooms or other bookable spaces are occupied ensuring a high service level; rooms are pre-set according to occupier or guests needs; food is delivered on time and displayed tastefully.

• Ensure any way-finding or signage displayed in meeting or bookable amenity spaces is per brand standard.

• Support bookings through TripleSeat and occasionally respond to booking leads by email or in person

• Building/Amenity Ops Support (30%)

• Staff the amenity or reception desk during assigned hours, greeting tenants and guests by name.

• Embody Industrious hospitality principles in every interaction.

• Communicate confidently and empathetically when resolving issues or requests.

• Model and uphold Industrious steps of service.

• Be an expert in day to day building operations, amenity spaces and services.

• Ensure all the meeting rooms, lobby and other common areas are spotless at all times, and maintain staffing at amenity floor reception desk as needed.

• Order, restock, receive, and inventory supplies in a timely manner, avoiding outages, while managing COGs efficiently.


• Maintain clean and organized supply closets and back of house areas.


• Manage a daily walkthrough of the building and ensure standards are met; document and analyze data and work with building teams on solutions.

• Build relationships with tenants and fellow building employees outside of lobby interactions by being proactive in your efforts to engage throughout the building; input collected information in the CRM platform; help deliver on Surprise & Delight monthly standards.

• Work directly with building amenity partners and facilitate communication between building partners, tenants, and the building team

• Ensure digital and physical communications (mobile app/digital signage, physical signage etc.) are up to date and functioning appropriately.

• Community & Programming (20%)

• Assist with setup, check-in, and wrap-up for building activations, meetings, and events.

• Promote scheduled events and pop-up activations ahead of time via Tenant Mobile App, reception desk, lobby, physical and digital signage, or email.

• Support with event data collection for event reporting in conjunction with the Community Manager.

• Know all the events occurring in all spaces on a given day to be able to speak and promote them confidently.

• Assist broader tenant experience team when needed for community activations.

What You'll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We hire for skills over pedigree, but the strongest candidates will have:

• 2-4 years of experience in project management, hospitality, coordinating day-to-day office operations, and/or providing office maintenance support.

• Customer-facing experience. You've worked in hospitality, retail, events, or a comparable role where people expected quality service and you delivered it.

• Reliability and follow-through. You show up on time, do what you said you'd do, and let someone know in advance when you can't.

• Attention to detail. You notice when things are off and you take care of them without being asked.

• Adaptability. You handle shifting priorities calmly and don't need everything spelled out to figure out the right move.

• Team orientation. You work well with others, communicate clearly, and take your role in the team's collective performance seriously.

• Impeccable verbal and written communication skills.

• Preferred experience in:

• Microsoft Office

• SharePoint

• Airtable

• TripleSeat

• A/V set-up and troubleshooting

• Physical requirements. This role requires the ability to lift items up to 25 pounds and to stand and move throughout the shift for extended periods.

Note: This is an in-office role 5 days a week with variable hours based on conference and event schedules.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.


About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at

Equal Pay Disclaimer

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum base salary for the Hospitality Associate is $28.00/hour and the maximum base salary is $33.00/hour. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401k, dental insurance, health insurance, life insurance, and vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).


Host


Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.


Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.


The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Find out more