Dental Front Desk Coordinator (FT)

Front Desk Coordinator Addison/Bloomingdale AreaBright Direction Dental is seeking a highly motivated and skilled Full-Time Front Desk Coordinator to join our team! In this position you will oversee the day-to-day operations of the front office, support team members and ensure smooth and efficient patient experience. The ideal candidate is proactive, detail-oriented and confident in scheduling, presenting treatment plans and discussing financial arrangements.Responsibilities:Oversee daily front office operations.Participate in training and onboarding new front desk team members.Ensure compliance with all front office policies, procedures, and service standards.Provide exceptional customer service and resolve patient questions and concerns.Schedule, confirm, and coordinate patient appointments based on provider availability.Manage appointment reminders, cancellations, rescheduling, and recall appointments.Follow up on unscheduled treatment plans to support case acceptance and schedule utilization.Maintain accurate patient records and oversee patient registration, check-in, and check-out processes.Verify insurance eligibility and benefits prior to treatment.Submit and track insurance claims and follow up on outstanding claims as needed.Manage billing, accounts receivable, and collection efforts, including aged receivables.Participate in fostering a positive, professional, and patient-focused office environment.Schedule:Monday through Friday1 Saturday per monthWork Location: Addison and Bloomingdale AreaCompensation: $22-24/hrQualifications:Previous experience in a dental front desk role requiredExcellent communication and interpersonal skillsStrong organizational and multitasking abilitiesKnowledge of dental terminology, procedures, and insurance processesProficiency with dental practice management software and general office applicationsHigh school diploma or equivalentPhysical Requirements:Ability to lift up to 15-30 pounds occasionally.Benefits:Full-time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.Full-time employees are eligible for paid time off and holiday pay.Part-time employees working 16+ hours per week are eligible for paid time off.All employees may participate in our 401(k) retirement savings plan, which includes a company match.Bright Direction Dental is an equal opportunity employer. It prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.