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Job Overview

Job Title: Hostess

Job Summary

The Hostess is the first point of contact for guests and plays a key role in creating a welcoming and organized dining experience. This position manages reservations, greets guests, and coordinates seating to ensure efficient service and guest satisfaction.

Key Responsibilities

• Greet guests warmly upon arrival and thank them as they leave
• Manage waitlists and accurately quote wait times
• Seat guests in a timely manner while balancing server sections
• Answer phone calls
• Maintain cleanliness and organization of the host stand and entrance area
• Assist in coordinating large parties and special requests
• Communicate effectively with servers, managers, and kitchen staff
• Monitor dining room flow and adjust seating as needed
• Provide menus and inform guests of specials or promotions

Qualifications

• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Basic math and organizational skills
• Availability to work evenings, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 15–20 lbs (menus, small items, etc.)

Work Environment

• Fast-paced restaurant setting
• Frequent interaction with guests and staff
• High-energy atmosphere, especially during peak hours

Compensation

• Hourly wage
• Plus Tips