Customer Service Representative I

Job Description

Job Description

We are looking for a dependable Customer Service Representative I to support a local government call center. This long-term contract position is ideal for someone who communicates clearly, handles high-volume inbound inquiries effectively, and maintains accurate records while delivering responsive service. The person in this role will help residents and callers by addressing questions, documenting interactions, and ensuring each request is routed or resolved appropriately.

Responsibilities:
• Respond to inbound calls from residents and other callers, providing courteous and timely assistance on a wide range of service-related questions.
• Record caller information, concerns, and outcomes accurately in the appropriate systems to maintain complete and organized service documentation.
• Enter and update data with close attention to detail so that customer records remain current and reliable.
• Resolve routine inquiries during the initial interaction whenever possible, and direct more complex matters to the appropriate department or team.
• Maintain a consistent, detail-oriented approach when managing a high volume of calls in a structured call center environment.
• Follow established service procedures, call handling standards, and documentation guidelines to support operational consistency.
• Provide clear information to callers regarding processes, next steps, and available resources to promote a positive customer experience.• At least 1 year of experience in customer service, call center support, or a related public-facing role.
• Demonstrated ability to manage inbound calls efficiently while maintaining professionalism and accuracy.
• Experience with data entry and record maintenance in a fast-paced work environment.
• Strong verbal communication skills with the ability to explain information clearly and respectfully.
• Ability to navigate basic computer systems and enter information quickly with a high level of accuracy.
• Proven ability to stay organized, follow procedures, and handle multiple inquiries throughout the workday.