Leasing Consultant - Multifamily

Leasing Consultant

The Leasing Consultant serves as the primary sales and customer service representative for the apartment community. This position is responsible for greeting prospective residents, identifying their housing needs, and professionally presenting the features and benefits of the property to secure lease agreements. The Leasing Consultant also provides support with resident relations and administrative duties, helping to ensure smooth daily operations and high resident satisfaction. This role plays a key part in achieving occupancy goals, maintaining resident retention, and representing SunRidge's standards of service and professionalism.

Key Responsibilities

• Greet all prospects warmly and professionally, qualify needs, and guide them through tours of available apartments.
• Present the community's features and benefits to prospects, including floor plans, amenities, and neighborhood offerings.
• Process applications and leasing documents in accordance with company standards and lease guidelines.
• Maintain knowledge of market trends and competitors through regular market surveys and contribute marketing ideas to the Property Manager.
• Perform outreach marketing and participate in resident and community engagement events.

Resident Relations

• Promote outstanding customer service to current and prospective residents.
• Assist with resident communication, lease renewals, notices to vacate, and resident satisfaction efforts.
• Respond to resident inquiries and service requests in a timely, professional manner.
• Support community retention initiatives and help foster a welcoming and inclusive community atmosphere.

Administrative Support

• Accurately complete lease files, guest cards, application verifications, and follow-ups.
• Collect rent payments (excluding cash) and issue receipts when requested.
• Maintain organized leasing files, complete daily traffic logs, and update leasing reports.
• Document all resident and prospect interactions using proper logging procedures.
• Assist with property inspections, identify potential service needs, and report to the Property Manager.
• Support the Property Manager and Assistant Manager with daily administrative tasks and reporting.

Qualifications

• Minimum 1 year of leasing or sales experience in multifamily housing preferred.
• Strong communication, interpersonal, and organizational skills.
• Knowledge of Fair Housing regulations, ADA, and leasing compliance (or must complete training within 90 days).
• Proficiency in Microsoft Office and property management systems (e.g., Yardi or OneSite) preferred.
• Positive attitude, team-oriented mindset, and commitment to excellent customer service.
• Ability to work weekends and occasional holidays as needed.

Work Environment

• This is a Full-time, on-site position at the assigned apartment community. Some weekend and holiday availability is required for tours, events, and operational coverage.
• Must be able to walk the property daily, show apartments, climb stairs, bend, and lift light items.
• Frequent standing, walking, and interaction with residents and prospects.
• Must possess a valid driver's license, automobile insurance, and reliable transportation for work-related travel (bank runs, marketing, errands).

Join the SunRidge Team If you're a motivated, ethical, and service-minded leader ready to take ownership of a thriving community, we want to hear from you. Apply today and be part of a company where people truly are our greatest strength.