Administrative Coordinator I/II/III (Records Technician)

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Job Summary

$42,758 - $66,196 / year or higher DOQ + Full-Time County Benefits

Performs responsible work maintaining records for the Department's record management system which includes entering data within a required time frame, creating records and files, and accurately retrieving statistics and information.

Responsibilities

• Answers public information requests, Freedom of Information Act (FOIA), regarding police records; reviews and redacts

documents, videos, photographs, etc., while ensuring compliance with all applicable laws and guidelines.

• Enters information into the Incident-Based Reporting (IBR) system; creates police files, records, documentation and dispositions;

maintains police records in accordance with laws and Library of Virginia retention schedule.

• Conducts research for administrative and public reports; performs directed analysis; drafts sections of reports for data collection.
• Issues insurance reports, solicitation permits, and taxi permits; collects fees, records transactions, and issues receipts.
• Answers telephone, screens/transfers calls, takes messages, and dispatches over radio; greets visitors and callers; directs inquiries

to proper source, and answers questions within context of policies and procedures; obtains factual information from citizens.

• Retrieves files and information for officers and staff; ensures files are signed in and out; performs background checks and

VCIN/NCIC checks, and reports and supplements reviews.

• Types form letters and reports; reads, sends and responds to emails; navigates internet and local intranet; notarizes documents.
• Participates in the evaluation of equipment and various office supplies; performs minor maintenance of equipment.
• (Administrative Coordinator II) - performs routine coordination in one or more Police Records functional areas; has two years of

administrative and/or records technician experience with the County or equivalent.

• (Administrative Coordinator III) - performs routine coordination in all Police Records functional areas; maintains various databases

and provides routine and complex reports to include analysis and recommendations. Has three years of experience as an Administrative Coordinator II.

• Performs other duties as assigned.

Qualifications:

Any combination of education and experience equivalent to a high school diploma or equivalent, including or supplemented by course work in administrative support technology; some experience in responsible administrative support work.

• Prior FOIA experience preferred.
• Must possess reliable transportation to work site(s).
• Knowledge of office practices and procedures; data entry, computer operations, and automated record keeping; correct business

English, spelling, and punctuation.

• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services

and evaluation of customer satisfaction.

• Skill in operating general office equipment, word processing equipment, microcomputers and scanning equipment, as required to

accomplish the work assigned; using word processing, spreadsheet, database and scanning software.

• Ability to prioritize, organize, and perform work independently and meet deadlines; take minutes and transcribe accurately at a

reasonable rate of speed; provide guidance to other staff members as needed; monitor the daily developments and progress of work performed and to modify or initiate corrective action as appropriate; work with other employees and the public in a courteous and effective manner; proofread, research files and logically organize information; make accurate mathematical calculations; follow complex oral and written instructions; communicate effectively both orally and in writing; work accurately and rapidly; learn, interpret and communicate the policies, procedures and services of the Department; maintain complex records and ensure their confidentiality.

Click here for full . Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at View phone number on us.edajobs.com or email View email address on us.edajobs.com.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer