Branch Service Manager

Branch Service Manager | Bilingual Spanish/English Preferred | Bellaire, TX At Amegy Bank, people and culture are at the heart of everything we do. “Everyone counts” isn’t just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank—Here, you grow. We are seeking an experienced and results-driven Branch Service Manager, with bilingual skills preferred to lead our Bellaire, TX branch . In this role, you will manage day-to-day operations, ensure a superior customer experience, and uphold the highest standards of operational performance. The ideal candidate combines strong banking expertise, proven leadership skills, and a demonstrated ability to build and sustain client relationships. This position will report directly to the Branch Manager. This position offers exciting opportunities for growth while playing a key part in creating outstanding customer experiences. If you are passionate about making a difference in your community, collaborating with a supportive team, and helping others reach their financial goals. Key Responsibilities: Partner with the Branch Manager to oversee daily operations, sales, and service activities, ensuring alignment with business goals and a high-quality customer experience Support recruitment, hiring, onboarding, performance management, and employee relations, including coaching and disciplinary actions Train, mentor, and motivate team members to achieve sales targets through effective promotion of bank products and services Manage staff scheduling, workflow, and coverage to maximize efficiency and productivity Monitor and analyze sales, production, and performance metrics to drive results and continuous improvement Resolve complex customer and employee issues, including escalations, complaints, and service disputes Ensure compliance with all banking regulations, policies, and procedures, including audit preparation and risk management practices Approve transactions, perform overrides, and investigate operational issues, including fraud or loss, within authority limits Support day-to-day branch operations, including client transactions, cross-functional collaboration, and achieving short- and long-term goals Required Qualifications: High school diploma or equivalent required Minimum of 4 years of experience in banking or financial services, including at least 2 years in a supervisory or managerial capacity Bilingual proficiency in English and Spanish languages is preferred Strong knowledge of lending processes, including underwriting, loan origination, and documentation Proven leadership ability to coach, motivate, and develop team members Excellent customer service skills with a track record of building lasting client relationships Proficiency in financial management, sales strategies, and banking products/services Working knowledge of banking regulations, compliance requirements, and industry best practices Strong problem-solving and decision-making skills aligned with business objectives Effective communication and interpersonal skills for engaging customers, staff, and leadership Highly organized with strong attention to detail; able to multitask and perform in fast-paced environments Familiarity with core banking systems and branch operations Ability to obtain and maintain Nationwide Mortgage Licensing System (NMLS) registration in compliance with the SAFE Act Work Schedule: Monday–Friday, 8:30 AM – 5:30 PM Saturday, 8:30 AM – 1:30 PM This is a full-time role (40 hours per week). A flexible schedule within the hours listed is required, including availability of working Saturdays as needed. Employee Benefits: At Amegy Bank, we are committed to supporting your well-being and professional growth. Our comprehensive benefits include: Medical, Dental, and Vision Insurance (effective day one) Mental health support, including coaching and therapy Life and disability insurance Paid parental leave and adoption assistance Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) 401(k) with company match and profit sharing Paid Time Off (PTO), paid training, and 11 paid Federal holidays Employee Ambassador preferred banking products Competitive compensation based on experience Amegy Bank is a division of Zions Bancorporation (ZION), which is listed on the S&P 500 and NASDAQ Financial 100 indices. This position will be open until filled. All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations. Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law. It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran. Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at View email address on click.appcast.io or View phone number on click.appcast.io. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact. Amegy Bank a division of Zions Bancorporation, N.A. Member FDIC #J-18808-Ljbffr