System Administrator

Job Description

Job Description

The Public Building Authority (PBA) is a joint public, non-profit organization created by Knox County and the City of Knoxville to develop, construct, manage, and maintain a wide range of public facilities and services on their behalf. PBA oversees major construction projects, provides long-term property and grounds management for millions of square feet of buildings—including city and county facilities, parks, and parking garages—and even handles security, telecommunications infrastructure and on-street parking operations throughout the community. Governed by an 11-member board appointed by county and city leaders, the PBA works to deliver cost-effective, professional facility services that support local government operations and enhance public spaces for residents and visitors alike.

Due to continued growth, PBA is seeking a Systems Administrator to join our Telecommunications & Information Systems team. This position reports to the Director of Information Technology and plays a key role in providing technical support to our team members.

This position is on-site in Knoxville, TN and is not available for remote work.

Key Responsibilities:

• Install, configure, and maintain servers, and IT systems to ensure high availability and performance.
• Monitor system performance and troubleshoot issues to minimize downtime.
• Maintain backups, disaster recovery processes, and business continuity plans.
• Manage system updates, patches, and upgrades.
• Assist the Network Administrator with implementation and monitoring of cybersecurity protocols, firewalls, and intrusion detection systems.
• Conduct regular security audits, vulnerability testing, PCI audits and risk assessments.
• Ensure compliance with City, County, State, and Federal IT security requirements.
• Provide technical support to end users for hardware, software, and connectivity issues.
• Develop user guides, training sessions, and documentation to improve technology adoption.
• Serve as the primary escalation point for complex technical issues.
• Manage IT inventory including hardware, software licenses, and warranties.
• Oversee relationships with IT vendors, service providers, and consultants.
• Review and recommend technology procurement and renewal decisions.
• Contribute to IT strategic planning aligned with organizational goals and facility needs.

Qualifications :

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Minimum 3-5 years’ experience in IT system administration, networking, or infrastructure management.
• Relevant certifications such as CompTIA Network+, Security+, Microsoft Certified Systems Administrator, or equivalent preferred.
• Proficiency in managing Windows and Linux servers, networking equipment, and cloud platforms.
• Working knowledge of VMWare, Veeam, Hyper-V, Nutanix (preferred), Rubrik (preferred), SQL, Great Plains (preferred), MS 365 Suite, Avigilon, AMAG, Amana-McCann, Pulseway, IT Glue, Spiceworks and Intune MDM.
• Working knowledge of cybersecurity principles, best practices, and compliance frameworks.
• Strong troubleshooting and problem-solving skills with attention to detail.
• Excellent communication skills with the ability to explain technical issues to non-technical staff.
• Ability to manage multiple projects, prioritize tasks, and work independently or collaboratively.

Why Join PBA?

Full-time team members enjoy an outstanding benefits package, including:

• 13 paid holidays.
• Generous time off and sick leave accrual.
• Comprehensive County health insurance through Blue Cross/Blue Shield.
• 401(a) retirement plan with a 6% employer match.
• County funded life insurance (1.5x salary up to $50,000).
• An excellent work environment.

Qualified candidates should reply with a resume and cover letter containing salary requirements.

To learn more about who we are and what we do, please visit

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