Program Manager - FSI

The Senior Program Manager is the organizational steward of customer success and delivery excellence at Pegasystems. This role leads complex, cross-functional programs that deliver strategic business outcomes — placing the customer's success above all else as the non-negotiable north star of every decision, milestone, and engagement close-out. The Senior Program Manager owns end-to-end program execution — from defining objectives and success metrics through delivery, risk management, and stakeholder communication — while influencing without direct authority across multiple teams and senior leaders. Accountability spans scope, schedule, budget, quality, and financial health. This role serves as a trusted advisor to stakeholders by providing transparency, thought leadership, and proactive leadership throughout the program lifecycle. Program Manager - FSI Job Category: Professional Services Location: US - Florida - Remote Job ID: 23733 Picture Yourself at Pega: Define program vision, objectives, and success metrics aligned to business strategy and client or organizational outcomes, with customer satisfaction as the #1 measure of success. Translate strategic goals into clear, measurable program outcomes and key results anchored to the customer's north star. Anticipate risks, dependencies, and delivery impacts early, with mitigation strategies in place. Lead enterprise-level customer satisfaction strategy, embedding continuous feedback mechanisms across sprints, governance forums, milestone debriefs, and engagement close-out validation. Own executive ROI accountability by defining value baselines, re-affirming ROI at major decision points, and governing scope changes through quantified business impact. Apply programmatic methodology consistently to ensure north star alignment, resource discipline, and objective tracking remain on course throughout every phase of delivery. What You'll Do at Pega: Strategic Program Leadership Define program vision, objectives, and success metrics aligned to business strategy and client or organizational outcomes, with customer satisfaction as the #1 measure of success. Translate strategic goals into clear, measurable program outcomes and key results anchored to the customer's north star. Anticipate risks, dependencies, and delivery impacts early, with mitigation strategies in place. Lead enterprise-level customer satisfaction strategy, embedding continuous feedback mechanisms across sprints, governance forums, milestone debriefs, and engagement close-out validation. Program Planning & Roadmap Management Develop and maintain an integrated program roadmap across multiple workstreams and contributing teams. Align milestones, dependencies, and delivery timelines while adapting plans as priorities evolve — always anchored to the customer's north star. Execution & Delivery Oversight Own delivery of one or more complex programs to agreed scope, timelines, budget, and quality standards. Drive consistent forecasting, financial tracking, and delivery reporting to ensure program health — proactively offering or asking for assistance when a workstream is at risk. Actively manage risks, issues, and recovery plans to keep programs on track or return them to green status. Ensure delivery approaches align with Agile, Scrum, or hybrid methodologies, harmonized with stakeholder or client practices. Who You Are: Customer-first mindset — customer satisfaction is the north star of every decision. Strategic thinking and outcome orientation. Delivery governance and execution discipline through programmatic methodology. Risk, dependency, and escalation management with a proactive offer/ask-for-help culture. Executive communication and stakeholder leadership. Cross-functional collaboration and influence. Commercial accountability — proven methodology + customer-first delivery = sustainable profitability. What You've Accomplished: 8+ years of experience in program or project management within complex, cross-functional environments. Proven experience owning delivery outcomes across scope, schedule, budget, and risk. Strong understanding of Agile, Scrum, and hybrid delivery models. Demonstrated ability to influence senior stakeholders and lead without direct authority. Excellent communication, facilitation, and executive-level presentation skills.Experience in technology, digital transformation, or enterprise software delivery. A rapidly growing yet well-established business The world's most innovative organizations as reference-able clients Analyst acclaimed technology leadership in a massive emerging market A fast-paced, exciting, collaborative, and rewarding sales environment within innovative industries Pega Offers You: A rapidly growing yet well-established business The world's most innovative organizations as reference-able clients Analyst acclaimed technology leadership in a massive emerging market A fast-paced, exciting, collaborative, and rewarding sales environment within innovative industries Additional Information Base salary range for this role is 122,900 - 187,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage. AI in Action – Responsible Use of AI in Recruitment Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support. All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used. Culture At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together. Export Compliance For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. 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