General Manager

General Manager (Restaurant Operations)M&M Custard, LLC | Franchisee of Freddy's Frozen Custard & SteakburgersPosition SummaryThe General Manager leads all aspects of restaurant operations, building and developing a high-performing team while driving consistent execution and strong financial results. The General Manager serves as the on-site business leader of the restaurant and reports directly to the District Manager. This role is accountable for overall restaurant performance, including team development, operational execution, and financial results. The General Manager leads a team of 25–40 team members and is responsible for building a high-performing leadership team, maintaining operational discipline, and delivering consistent results across all dayparts.Key ResponsibilitiesLeadership and Team DevelopmentRecruit, develop, and retain a high-performing teamEstablish clear expectations and drive accountability through coaching and performance managementDevelop managers to lead shifts and teams effectivelyFoster a culture of professionalism, consistency, and resultsTraining & DevelopmentOversee execution of all training programs, including onboarding and certificationEnsure training standards are consistently appliedHold managers accountable for training completion and reinforcementIdentify gaps and implement development plansTrack training progress and maintain readinessOperational ExecutionLead day-to-day restaurant operations across quality, service, cleanliness, and speedMaintain active presence in the restaurantEnsure consistent execution of all operational standardsFinancial & Labor ManagementDrive financial performance through planning and accountabilityForecast sales and align labor strategiesMonitor key metrics including labor, food cost, and sales trendsUse data to improve performanceWorkforce Planning & SchedulingDevelop schedules aligned with business needsEnsure appropriate staffing levelsMaintain labor efficiencyEnsure compliance with all operational and safety standardsConduct audits and inspectionsAddress performance issues promptlyWhat Success Looks LikeWell-trained and accountable teamStrong performance across key metricsConsistent execution across all day partsDevelopment of capable managersClean and organized restaurantQualifications2–3+ years of restaurant or retail management experienceSupervisory or Assistant Manager experience requiredExperience in QSR or fast-casual preferredKnowledge of POS, BOH systems, inventory, and reporting toolsExperience with cash handling and depositsProficiency in email, scheduling, and basic computer toolsStrong analytical and problem-solving skillsServSafe Certification (or equivalent) preferredMust be authorized to work in the United StatesFlexible availability including nights, weekends, and holidaysPhysical RequirementsStand and walk for extended periodsLift up to 40 lbsBend, stoop, and perform repetitive movementsWork in fast-paced environment with heat and noiseCompensation & BenefitsCompetitive base salaryQuarterly performance bonusesWeekly Pay401(k) with match (21+)Referral bonusesTraining & Career Development5 weeks of structured trainingOngoing development opportunitiesPath to District ManagerScholarship programsAdditional BenefitsFree and discounted mealsPaid trainingMedical, Dental, Vision, Life, DisabilityAdditional InformationEmployment is contingent upon background checks.Equal Employment OpportunityM&M Custard, LLC is an equal opportunity employer.Employment is at-will.