Head of Operations & Business Management

Job Description Position Summary Lifeline Blood Services is seeking an experienced and strategic Director of Operations to join our executive leadership team. This position is responsible for directing and coordinating the organization's administrative functions, including Human Resources, Information Technology, Finance, Purchasing, Fleet and Facilities Management, and Administrative Services.
The Director of Operations will work closely with the Chief Executive Officer and department leaders to ensure operational excellence, regulatory compliance, fiscal responsibility, and exceptional service throughout the organization.
Full-Time
Monday-Friday | 9:00 a.m. - Up to 25% travel
Essential ResponsibilitiesLeadership & Operations
Provide strategic leadership for Administrative Services and oversee daily business operations.
Direct and supervise the HR Manager, IT Coordinator, Administrative Services Associate, Receptionist, Facilities/Fleet Manager, and Warehouse Associate.
Collaborate with executive leadership to establish organizational goals and financial plans.
Monitor organizational performance through key performance indicators (KPIs) and operational metrics.
Evaluate business processes and implement continuous improvement initiatives.
Manage relationships with vendors, contractors, and external business partners.
Attend executive leadership meetings and contribute to organizational planning.
Oversee purchasing, contracts, accounts payable/receivable, and credit card reconciliation.
Manage insurance programs, including workers' compensation, property, vehicle, liability, cyber, and employment practices coverage.
Negotiate and administer vendor and customer contracts.
Ensure effective purchasing and inventory controls.
Partner with department directors on job descriptions and performance evaluations.
Ensure compliance with applicable federal, state, and employment regulations.
Provide oversight of technology systems, telecommunications, software applications, and IT vendors.
Support technology initiatives that improve operational performance.
Fleet & Facilities
Oversee maintenance and operations of company facilities and fleet.
Monitor facility maintenance, repairs, inventory, and cleanliness.
Ensure company assets are maintained in a safe and efficient manner.
Bachelor's Degree required
Minimum of five (5) years of progressive operations management experience.
Experience leading multiple departments and managing organizational operations.
Experience with budgeting, financial planning, vendor management, and contract administration is strongly preferred.
Strong financial and business acumen
Ability to analyze data and make strategic decisions
Ability to manage multiple priorities while maintaining attention to detail
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Commitment to excellent customer service and teamwork
Demonstrated knowledge of financial management principles through education, training, or progressively responsible work experience.
Experience managing organizational budgets, financial reporting, and fiscal operations.
Work Environment This position is primarily performed in an indoor office environment. Use hands and fingers to operate standard office equipment.
Communicate effectively in person, by telephone, and electronically.
At Lifeline Blood Services, our mission is to save lives by providing a safe and reliable blood supply to the communities we serve. If you're ready to lead, innovate, and help strengthen an organization dedicated to saving lives, we'd love to hear from you.