Field Learning Manager

Job Description

Job Description

Field Learning Manager

Reports to: Senior Field Learning Manager

About the Role

As a Field Learning Manager , you'll play a key role in developing the next generation of Smashburger leaders. You'll partner with restaurant operations to deliver engaging training programs, coach new managers, support restaurant openings, and ensure our teams have the skills and confidence to deliver exceptional guest experiences. This is an ideal opportunity for an experienced restaurant leader who is passionate about developing people and driving operational excellence.

What You'll Do

• Lead and support Smashburger's Training Restaurant program, including certification, coaching, and annual recertification.
• Oversee the onboarding and development of new restaurant managers, ensuring they are prepared for success.
• Partner with Operations leaders to identify training opportunities and improve restaurant performance.
• Facilitate in-person, virtual, and hands-on training for restaurant teams.
• Support new menu launches, promotions, operational initiatives, and restaurant openings through effective training.
• Serve as a training and operations subject matter expert for your assigned markets.
• Help administer the Learning Management System (LMS) and track training completion and effectiveness.
• Promote a culture of continuous learning, accountability, and operational excellence.

What We're Looking For

• 2+ years of multi-unit restaurant management or restaurant training experience.
• High school diploma or equivalent required; bachelor's degree preferred.
• Strong leadership, coaching, and facilitation skills.
• Excellent communication, organization, and relationship-building abilities.
• Comfortable using Microsoft Office and learning new technology platforms.
• Knowledge of adult learning principles and restaurant training best practices is a plus.
• Ability to travel up to 50% and be located in the Southwest
  

You'll Thrive in This Role If You...

• Love developing people and helping teams succeed.
• Build strong relationships across all levels of the organization.
• Enjoy solving problems and improving restaurant performance.
• Stay organized while managing multiple priorities.
• Lead with accountability, professionalism, and a positive attitude.
• Thrive in a fast-paced, guest-focused restaurant environment.
  
  

  The Company is dedicated to the principles of equal employment opportunity and to providing a professional work environment free from discrimination and harassment. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of any legally recognized basis including but not limited to: race (inclusive of traits associated with race, including but not limited to hair texture and protective hairstyles), sex (including pregnancy, lactation, childbirth or related medical condition), color, religious creed, marital status, national origin or ancestry, age, citizenship status, physical or mental disability, genetic information, sexual orientation, gender, gender identity, gender expression, military or veteran status, status as a victim of crime or abuse, or any other applicable status protected by federal, state, provincial or local law.  Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.  

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