Austin 11 (Slaughter/Menchaca) Dairy - Customer Service Rep - Part time

Customer Service Representative

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key responsibilities include stocking and rotating items as needed, assisting with inventory control, organizing merchandise, ensuring integrity of shelf tags and signage, maintaining standards in shrink, safety, inventory control, and sanitation, checking shipments for out-of-date and damaged product, building, stocking, maintaining, and taking down store displays, and performing the duties of Customer Service Assistant as needed.

You will provide superior customer service, answer customer questions regarding products, assist customers with selections, help customers locate store merchandise, merchandise product effectively, and use suggestive selling techniques to meet customer needs and build department sales.

You will also clean and sanitize sales floor, display cases, prep areas, and equipment, properly handle and maintain the operation of all equipment, and comply with departmental SOPs and store operating procedures.

Additional department-specific responsibilities include knowledge of beauty and cosmetic aids, preparing tags and signs, organizing, cleaning, and preparing back area for the night crew and incoming trucks, passion for outdoors, ability to complete Green Thumb training, knowledge in the audio / video field, and knowledge of specialty products, movies, music, electronics, and video games.

Qualifications include being 18+ years old, having a HS Diploma or GED (or equivalent), strong customer service skills, communication and interpersonal skills, reading and writing skills, planning and organizing skills, and the ability to function in a fast-paced, retail environment.

Physical demands include reaching at various levels, standing, walking, stooping, pushing/pulling with arms, lifting, and managing heavy objects. The work environment is representative of those encountered while performing the essential functions of this job.