Pharmacy Account Manager

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Job Summary As an Account Manager, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving customer success. This role requires excellent communication skills, a proactive approach to problem-solving, and a passion for delivering exceptional customer service. Key Responsibilities Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all operational-related matters. Customer Service Excellence: Ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional service. Gathering and Processing Requirements: Analyze complex client needs and assist in developing practical and efficient solutions. Ensure accuracy and reliability in data analysis and case resolution. Managing Account Performance: Maintain responsiveness, reliability, and accuracy in service execution. Assessing and Answering Customer Feedback: Respond to client inquiries and escalations, ensuring concerns are addressed promptly. Maintain consistent communication with internal teams to resolve issues. Be a customer advocate and use internal resources to continuously improve the customer experience. Project Management: Maintain reporting and tracking of client issues. Reporting: Provide regular updates and reports on account status, client feedback, and areas for improvement. Problem‑Solving: Proactively identify and address potential issues before they escape, ensuring a smooth and positive client experience. Training and Development: Stay updated with the latest industry trends, participating in training sessions to improve competencies, and share valuable insights with colleagues, fostering a culture of growth and collaboration. This is a work from home role. Candidates can live anywhere in the U.S. Required Qualifications 3+ years of experience in a client / customer service-based environment or in a previous Account Manager role Strong working knowledge in the Microsoft Office Suite: Outlook, Excel, PowerPoint, and Word (as well as web-based applications) with demonstrated ability to use these tools effectively in day-to-day operations Ability to travel up to 25% Preferred Qualifications Knowledge of Prescription Benefit Management (PBM) industry helpful but not required Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms (i.e., Salesforce, Peoplesafe, AS400 system knowledge, etc.) Education High School Diploma or GED required Bachelor's Degree preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range $43,888.00 - $76,500.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 08/14/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr Hispanic Alliance for Career Enhancement