English Speaking Customer Support Representative（Singapore）
Mechanist Games
- Have good written and verbal communication skills in English；
- Love games, like to communicate with users, understand player's psychology and habits;
- Strong computer skills, the ability to operate multiple applications and platforms simultaneously;
- Strong problem-solving/troubleshooting skills;
- Proactive and creative with the drive to improve and continuously learn;
- Availability to work off-hours when needed;
- Pleasant personality, good teamwork, and stress tolerance;
- We always welcome fresh graduates or interns.
- Singapore nationality. You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to:
- Communicating effectively with players via ticket system and social platforms;
- Promptly responding to in-game tickets, managing and collecting player feedback, complaints, concerns, etc;
- Handling player-reported issues with a focus on providing solutions, positive interactions and follow-up;
- Proofreading Chinese Traditional for (Including but not limited to operational activities, in-game texts and advertising texts);
- Establishing and maintaining good relationships across teams and departments
Vacancy posted 2 days ago
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