Community Care Coordinator (LA - New Orleans/Orleans Parish)

ABOUT ADOBE Adobe Population Health (APH)

is a women-owned health solutions company founded in 2018 with a mission of

positively impacting the lives we touch . Headquartered in Phoenix, AZ, with satellite locations across multiple states, APH fosters a culture rooted in inclusivity, human kindness, and high-quality care. Recognized by

Inc. 5000

as one of America’s Fastest-Growing Private Companies

and honored for a fifth consecutive year as a

“Best Place to Work” by the

Phoenix Business Journal

, APH continues to expand its reach and impact. APH partners with health plans, providers, hospitals, and families to deliver tailored programs including case management, in-home and in-clinic wellness assessments, preventative care, transitional care, and social services. As one of the nation’s few fully integrated healthcare organizations, APH delivers comprehensive, coordinated medical and social support through a wide range of specialized service lines. With continued growth on the horizon, APH is seeking mission-driven individuals who are passionate about improving health outcomes and supporting those in need. POSITION PURPOSE

The Community Care Coordinator is responsible for providing comprehensive care coordination and management services to clients within an assigned territory. This role combines field-based care coordination with supervisory responsibilities, focusing on enhancing client outcomes through behavioral, physical, and social interventions. As a CCC, you will oversee case management activities, ensure compliance with organizational policies, and foster positive relationships with clients, caregivers, providers, and team members. Additionally, you collaborate with healthcare providers, social services, and community organizations to identify and address barriers to health and well-being. The ideal candidate will be passionate about community engagement and equity, and skilled in connecting individuals with appropriate resources that improve their health outcomes. This position requires travel throughout New Orleans, across Orleans Parish, and surrounding areas to provide in-home support to our members. DUTIES & RESPONSIBILITIES Resource Sharing

and Care Coordination Provide field-based care coordination to address behavioral, physical, and social needs of assigned clients, aiming to reduce medical costs and improve quality of life. Assess the social, financial, and health needs of individuals and families within the community. Connect clients with appropriate services, including housing assistance, food security programs, healthcare services, transportation, and mental health resources. Develop and implement individualized care plans in collaboration with clients, ensuring that their unique needs are addressed. Provide ongoing support to ensure clients' needs are met, including follow-ups and reassessments. Advocate on behalf of clients to ensure they receive timely access to services and resources. Health Education and Support Offer education on physical health, illnesses, treatments, dietary concerns, stress management, and safe medicine use. Provide emotional support to clients and manage their overall well-being. Support clients in developing self-care strategies and accessing preventive health services. Encourage clients to actively engage in their health and well-being through empowerment and education. Transition of Care and Follow-Up Coordinate services with members transitioning from a hospital setting. Support hospital-based member visits. Provide transitional care coordination efforts. Ensure member follow-up post discharge. Monitor member vitals. Assist in care gap closure during member interactions. Community Outreach and Engagement Conduct home safety evaluations and monitor client progress through regular home visits. Connect clients with appropriate community services and resources. Build and maintain strong relationships with local community organizations, healthcare providers, and government agencies to ensure access to a wide range of resources. Participate in outreach efforts to identify individuals and families in need, particularly in underserved or marginalized communities. Represent the organization at community events, health fairs, and workshops to promote services and educate the public about available resources. Identify trends and emerging needs within the community to inform organizational planning and service delivery. Data Collection and Record Keeping Maintain accurate records of care coordination in the Electronic Medical Record (EMR) system and ensure compliance with HIPAA regulations. Document interactions, care plans, and outcomes in accordance with organizational policies and confidentiality guidelines. Track and report on the effectiveness of referrals and interventions to help identify gaps in services or areas for improvement. Maintain accurate records of client information and provide timely reports to supervisors and funding agencies as required. Participate in program evaluation and quality improvement initiatives. Policy and Procedure Compliance Ensure adherence to Adobe policies and procedures, and assist in developing and updating company programs, policies, and procedures as needed. Relationship Building Develop and maintain positive relationships with case managers, providers, administration, and other stakeholders. Travel and Meetings Travel to assigned territories for training, meetings, and as requested by upper management. Attend all applicable facility and management meetings. Other Duties Completes other duties and responsibilities as assigned. SKILLS & QUALIFICATION Four (4) plus years of related experience and/or training, or an equivalent combination of education and experience. Medical experience strongly preferred. Experience working with diverse populations, including marginalized, low-income, and underserved communities. Must have the willingness to drive with a clean driving record. Reliable transportation. Clean driving record. Excellent communication skills, both verbal and written. Requires problem-solving and decision-making. Must be able to work in a self-directed environment. Identify and resolve problems in efficient and effective ways. Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Adapts to changing business needs, conditions, and work responsibilities Proficiency in Microsoft Office Suite. Knowledge of confidentiality and data protection regulations, especially in relation to health information (e.g., HIPAA compliance). Bilingual (Spanish/English) preferred. EDUCATION, LICENSES, & CERTIFICATIONS Associate’s degree in Social Work, Sociology, Psychology, Counseling, or a related field required, OR active LPN/RN licensure, EMT, or Paramedic certification. Bachelor’s degree preferred. Current BLS certification and annual TB testing required. Current and clear driver’s license. Current auto insurance. BENEFITS & TOTAL REWARDS Paid Orientation and Training Insurance – Medical, Dental, Vision, and Life 401k Plan – 3% match Employee Assistance Program Tuition Reimbursement Continued Education Support Mileage Reimbursement (if applicable) Referral Bonuses Paid Holidays (9 days) Paid Time Off (15 days) Paid Volunteer Hours CHARACTER & COMPETENCIES Diversity

- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics

- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values. Adaptability

- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Customer Service

- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills

- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgement

- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Problem-Solving

- Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. Professionalism

- Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Teamwork

- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. PHYSICAL DEMANDS & WORK ENVIRONMENT This position involves driving to support members in homes, hospitals, and clinics while completing fieldwork within the community. Travel will be required to attend meetings, conduct home visits, or participate in community events. Must be able to frequently drive long distances, which may require a two-hour radius of your designated county (travel time is paid and mileage reimbursement is available). Occasionally required to stand. Occasionally required to walk. Continually required to sit. Occasionally required to climb, balance, bend, stoop, kneel, or crawl. Continually required to talk or hear. While performing the duties of this job, the noise level in the work environment is usually moderate. Must be comfortable with working in a variety of conditions, including members’ homes, physicians’ offices, cold conditions, and hot conditions. The employee may occasionally lift and /or move more than 30 pounds. Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. EQUAL EMPLOYMENT OPPORTUNITY APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.