Maintenance Tech 3

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We are Optimum a leader in the fast-paced world of connectivity and were seeking driven and enthusiastic professionals to join our team empower lives fuel businesses and drive innovation. Connectivity is now longer a luxury but a necessity. A career at Optimum means youll be enabling progress and enhancing lives by providing reliable high-speed connectivity solutions that keep the world connected. Our successes now and in the future are powered by our amazing product a commitment to our people and culture and the connections we make in our communities.

If you are resourceful collaborative and passionate about delivering consistent excellence Optimum is for you!

Job Summary

Under general supervision Maintenance Tech III repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video data telephone and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customers electronic devices. Supports and mentors lower-level technicians and fulfills service and installation as needed to exceed customer needs

Responsibilities

• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport trunk and distribution networks from the Master Telecommunication Center (headend) to customers electronic devices
• Maintains a unity gain network
• Fulfills FCC-required network tests
• Performs all duties of Maintenance Tech I and II as necessary
• Troubleshoots and repairs the distribution network from headend to customers electronic devices
• Maintains network integrity through preventive maintenance
• Build Troubleshoot and repair all aspects of the FTTH & RFOG Networks
• Resolves issues at installation and on scheduled service call from customers electronic devices to tap
• Partner with various other groups including Design construction ISP NOC/ROC to resolve escalated issues and identify areas of improvement.
• Coordinate and oversee training initiatives for new and existing team members ensuring continuous skill development and knowledge sharing.
• Coach and develop team members to enhance technical proficiency customer service skills and troubleshooting expertise.
• Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency.
• Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion.
• Other tasks may be assigned as needed to support the infrastructure and team
  

Qualifications

• Internal applicants must complete their Career Progression program to be deemed eligible.
• High school diploma or equivalent
• Must possess and maintain a valid drivers license in good standing within the state of current residence. Ability to meet all Department of Transportation (DOT) driver qualification standards including a valid medical certificate.
• Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Drivers License) where applicable; must comply with all applicable DOT requirements
• Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).
• Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters ohm meters)
• BDS & BTS certification preferred
• Fiber repair and troubleshooting experience
• In-depth knowledge of the FTTH & RFOG Architecture Including the Rolt Back haul and distribution of plant.
• Able to utilize soft tools associated with FTTH Network including AGORA Netwin Net-Q
• Experience working with ISP or Hot Hands for ISP
• Experience and/or knowledge of OSP Construction tasks
• An Activity Analysis of the physical demands required to perform this jobs essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence conducted at the Companys assessment vendor.
  

At Optimum every action and interaction we take part in is driven by our three Guiding Principles: Do Whats Right Drive One Optimum and Make It Happen. These arent just words they help us build trust create real community and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. Its all part of the bigger picture of Be The Difference where each employee knows they have the power to enact real change share new ideas and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career seize this opportunity today and join our winning team. Together well shape the future of connectivity.

All job descriptions and required skills qualifications and responsibilities for a particular position are subject to modification by the Company from time to time in the Companys discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed national origin religion age disability sex sexual orientation gender identity or protected veteran status or any other basis protected by applicable federal state or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers professional or employment related information photos education information and/or protected classifications under federal and state law. This information is collected for employment purposes including identification work authorization FCRA-compliant background screening human resource administration and compliance with federal state and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.