Fire Dispatcher - Emergency Communications Specialist

Apply your emergency-dispatch expertise to help train and evaluate next-generation AI systems using realistic operational scenarios. This remote contractor role centers on prioritizing and routing emergency requests, following established protocols, and providing clear, actionable feedback. No AI experience is required, your fire-dispatch knowledge is the focus. Key Responsibilities

• Receive and assess simulated or real-time emergency requests, determine urgency, and assign appropriate resources according to established protocols.
• Triage incoming information across multiple communication channels to support timely, accurate routing.
• Use standardized dispatch scripts and checklists to maintain procedural consistency and alignment with best practices.
• Document scenario responses and communication flows clearly and in a structured format for AI learning.
• Evaluate AI-generated protocols or automated responses, identify issues, and recommend improvements.
• Provide concise feedback on the effectiveness and clarity of AI-generated communications.
• Work with project coordinators to meet quality standards and operational objectives.

• Significant experience as a fire dispatcher, emergency communications specialist, or in an equivalent role.
• Strong prioritization and triage skills in high-pressure situations.
• Ability to manage simultaneous radio, phone, and digital requests.
• Proficiency applying, following, and interpreting standardized emergency protocols and checklists, including APCO/NENA certification.
• Clear, concise, professional written and verbal communication skills.
• Ability to make rapid, accurate prioritization decisions under pressure.
• Familiarity with emergency-dispatch workflows and their unique operational challenges.
• Experience training, evaluating, or improving operational procedures is a plus.

• Remote independent contractor engagement.

• $30 to $55 per hour.