FRONT DESK

Front Desk Agent

Acme Hospitality owns and operates a collection of highly acclaimed and award-winning food & beverage concepts and boutique hotels throughout California. In addition to a collection of restaurants and hotels, we create hospitality experiences that inspire people, create a sense of camaraderie, and make people happy.

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Acme Hospitality's Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for our success.

As a Front Desk Agent, you are responsible for the daily front desk operations of the hotel. The position is truly about setting a positive tone for the guest experience and ensuring the property is running efficiently while delivering the highest level of hospitality. Front Desk Agents are valued members of the hotel's hospitality team and work collaboratively across departments, supporting the guest journey through front desk service, dining reservations, restaurant host assistance, guest room readiness, and laundry operations as business demands require. This is an hourly position that is required to meet the needs of the hotel, including weekends and holidays.

The overall role of the Front Desk Agent is to:

• Support the manager in creating a healthy, productive workplace.
• Be a dynamic ambassador and role model of the business.
• Maintain a level of service and hospitality that proudly reflects the business.
• Maintain a positive and respectful work environment at all times.
• Support hotel operations across departments by assisting with dining reservations, restaurant host duties, guest room readiness, room inspections, laundry operations, and other operational needs as business demands require.
• In conjunction with the management team, support the training and development of hospitality-driven team members who reflect our brand.
• Maintain positive relationships and establish open lines of communication between all departments.
• Maintain cleanliness, safety, and organization of the front desk.
• Cultivate new and existing guest relationships.
• Set the tone for exceptional hospitality and service during every shift.
• Follow all Acme Hospitality systems, standards, and policies.

Job Status: Non-Exempt

This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.