Community Manager- Pinecrest

About the Company At Tanger, our mission is to create shopping destinations that entertain, inspire, and bring communities together. About the Role We are seeking a Community Manager at Pinecrest. This role offers the opportunity to work independently and collaboratively in a flexible, team‑driven environment that empowers connection, innovation, and impact across geographies. Perks Competitive salary Generous medical, dental, and vision benefits 401(k) match Paid PTO and holidays Paid volunteer hours Team member paid leave programs Tuition reimbursement Wellness incentives Group life and disability insurance Voluntary benefits Team member discounts Essential Job Duties and Responsibilities Develop and maintain open lines of communication with center management, tenants, residents, shoppers, and vendors. Oversee all daily operations of the apartment community, ensuring excellence in customer service and resident satisfaction. Deliver a positive resident experience by anticipating needs, resolving concerns promptly, and fostering a strong sense of community. Visit, inspect, and communicate with residents and staff on a regular basis. Lead, train, and develop the on‑site management team including maintenance and community associates. Participate in weekly team meetings with management and staff. Assist the General Manager and People & Culture team on compliance with HR policies. Maintain availability for emergencies, on‑call duties, resident functions, and weekends. Assist center management with facility‑related issues. Monitor and ensure resident requests are completed within 24‑48 hours. Manage leasing performance, including traffic generation, tours, closing, and renewal strategy. Coordinate resident events and engagement initiatives that align with a luxury lifestyle brand. Maintain corporate outreach and resident retention programs. Analyze market trends and competitor properties to position the community effectively. Manage vendor relationships, including sourcing, contract negotiation, performance oversight, and ensuring services meet quality and cost expectations. Oversee and ensure a seamless move‑in and move‑out process, including unit readiness, inspections, resident communication, and coordination between leasing and maintenance teams. Ensure residential buildings and units are maintained to Tanger’s high standards, providing additional training or guidance as required. Reduce risk of accidents by monitoring property for safety violations and potential concerns. Ensure all residents adhere to residential policies in the lease. Identify areas of greater efficiency to help reduce costs while maintaining high performance standards. Work with Operations Director to submit contracts and RFPs in accordance with Tanger’s policies. Participate in budget preparation and take corrective actions to meet budget restraints. Aid General Manager in monitoring the CAM budget on a regular basis. Assist General Manager in enhancing operational efficiency and driving EBITDA growth through streamlined processes, cost management, and strategic resource allocation. Develop efficient and effective maintenance procedures for team members. Ensure all apartment turnovers are completed in a timely manner. Lease apartments, respond to telephone inquiries, qualify applicants, show apartments, and prepare move‑in paperwork accurately. Collaborate with Marketing Director on marketing outreach and advertising plans, including website updates and residential platforms. Evaluate and recommend rental pricing. Monitor daily move‑in/move‑out property status reports and manage the monthly renewal process. Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline. Ensure compliance with all local, state, and federal housing regulations. Monitor compliance and enforce security/safety policies and procedures to ensure a safe living environment. Assist General Manager in reviewing Tanger security policies and procedures with contracted security and center staff. Ensure compliance with Tanger Hazard Prevention and risk mitigation policies and programs to provide a safe living, shopping, and work environment. Competencies Ability to promote and enforce safety at all times, reporting potential safety issues or injuries immediately to management. Ability to maintain accurate records. Ability to meet safety, cleanliness, and service standards throughout the property. Proactive identification of potential problem areas. Maintenance of all inventoried equipment. Independent execution of assigned projects. Flexible schedule to accommodate business needs, including holidays. Proficient reading comprehension of operational manuals, facilities guide, employee handbook, maintenance instructions, contracts, and related documents. Weekend work in rotation with Community Associate to ensure coverage during peak periods. Excellent English reading, writing, and comprehension skills. Adherence to Tanger’s Core Values: Integrity, Innovation, and Inclusion. Required Education and Experience High school diploma or equivalent. 4‑6 years of experience in residential or property management. Knowledge of applicable landlord‑tenant laws, fair housing regulations, and other property‑specific guidelines. Proficiency in LRO, Microsoft Office, and MRI preferred. 3‑5 years of supervisory experience. Valid driver’s license and clear driving record. Preferred Education and Experience Bachelor’s degree or CPM highly preferred. Tax Credit Specialist (TCS) or HCCP designation preferred. EEO and Accessibility Statement Tanger values diverse perspectives, backgrounds, and unique contributions and is committed to fostering an inclusive environment. All employment decisions are based on qualifications, merit, and business need. If you have a disability and require a reasonable accommodation, please request accommodation or an alternative method of applying by emailing View email address on click.appcast.io. Background Check A background check will be conducted for this position. Tanger Management, LLC participates in E‑Verify. #J-18808-Ljbffr