Head of Maintenance and Facility Management (m/w/d)

About the Company At Tanger, our mission is to create shopping destinations that entertain, inspire, and bring our communities together. Guided by our vision to lead the evolution of shopping, we’ve spent over four decades innovating the retail experience as a premier owner and operator of outlet and open‑air centers. We live our values every day: integrity, inclusion, and innovation. About the Role Facilities Manager - Pinecrest (Tanger). The position offers the opportunity to work both independently and collaboratively in a flexible, Teams‑driven workplace designed to empower connection, innovation, and impact across geographies.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Develop and maintain productive and open lines of communication with Center Management, tenants, shoppers, and vendors.

Visit, inspect, and communicate with each store on a regular basis.

Ensure housekeeping/landscaping standards are maintained and center management are pleased with the appearance of the center.

Clean and change digital directory filters quarterly.

Assist store management with any facility related problems by recommending vendors to assist tenants with in‑store repairs.

Notify Operations Director of store non‑compliance.

Develop programs to ensure operations duties are completed timely.

Perform as a hands‑on working manager, and supervise the Maintenance Technicians whose major job functions include snow removal, power washing, smaller painting projects, parking lot striping projects, HVAC filter replacement, light bulb and ballast replacement, trash porter, completing inspections/reports, and other maintenance related tasks.

Oversee all contracted service vendors at the site.

Develop effective employee training and team building programs in conjunction with the General Manager and Operations Director.

Take an active role in weekly team meetings with management and staff.

Assist Operations Director and People & Culture team on proper compliance with all HR policies.

Understand the operation and maintenance of all systems (lighting controls, electrical, irrigation controls, fire suppression and alarms) and provide training to the team on their use.

Work closely with vendors and independent contractors such as janitorial, parking lot sweeper, snow removal vendor, vending machine vendors, trash removal company, landscaping, etc.

Supervise all work completed on the property and approve quality of work performed.

Ensure restrooms, common areas and grounds are maintained to Tanger’s high standards and provide additional training/guidance as required.

Assist Operations Director in identifying short and long‑term capital needs, compiling bids for repairs and capital expenditures.

Reduce risk of accidents by monitoring property for safety violations and potential safety concerns.

Ensure all tenants adhere to maintenance policies regarding HVAC equipment.

Work closely to develop and maintain a positive working relationship with municipal building departments, code enforcement officers and inspectors.

Identify areas of greater efficiency to help reduce costs while maintaining Tanger’s high standards of performance at the property.

Work with Operations Director to submit contracts and RFPs following Tanger’s Operations Policies.

Work closely with the Tanger Construction Department and Tenant Coordinator on all construction related projects, warranty items, and tenant construction issues to ensure smooth and timely completion.

Procure and monitor performance of vendors and independent contractors to ensure competency and efficient operation within budget.

Aid Operations Director in maintaining and monitoring CAM budget on a regular and ongoing basis; submit budget projections as required by policy.

Develop efficient and effective maintenance procedures for staff/contract employees.

Develop ongoing training programs for efficient and effective cleaning and maintenance procedures.

Maintain a preventative maintenance checklist for property repairs.

Develop and maintain routine inspection and repair programs for major structural repairs such as roof systems, asphalt systems, sidewalks, etc.

Monitor compliance of landscaper and assist Operations Director in determining landscaping program.

Monitor compliance and enforce Security/Safety Policies and Procedures to ensure a safe shopping and work environment.

Assist Operations Director in review of Tanger security policies and procedures with contracted security and center staff.

Monitor and maintain all fire suppression systems, fire alarm and burglar alarm systems to be in compliance with all applicable codes and ordinances.

In conjunction with GM & Operations Director, work with local law enforcement agencies to develop effective relationships and cooperative partnerships.

Provide support to Operations Director to maintain traffic control systems and procedures for safe and effective movement of vehicles and pedestrians throughout the center.

Ensure compliance with all Tanger Hazard Prevention and risk mitigation policies and programs to provide a safe shopping and work environment.

Competencies Promote and enforce safety at all times, reporting potential safety issues or injuries immediately to management.

Meet safety, cleanliness and service standards throughout the property.

Maintain and service all inventoried equipment.

Work independently and fully execute assigned projects.

Work flexible schedule to accommodate business needs, including holidays.

Read and understand documents in English (operations manual, facilities guide, employee handbook, maintenance instruction, contracts, etc.).

Read, write and comprehend the English language.

Integrity, Inclusion, and Innovation.

Work weekends in rotation with Maintenance Technicians to ensure coverage during peak operational periods or as required by General Manager.

Required Education and Experience High school diploma or equivalent.

Experience in facilities management or property management.

Knowledge of HVAC systems, fire suppression systems, ballast change out, snow removal and painting.

Experience in the retail or outlet center environment.

Generous suite of medical, dental, and vision benefits.

Paid PTO and holidays.

Tuition reimbursement.

Group life and disability insurance.

The company is committed to fostering an environment where everyone is valued and respected, and to providing reasonable accommodations for applicants with disabilities. J-18808-Ljbffr Tanger Management LLC