Retail Associate

Your Next Adventure Starts Here!

Become part of the Zoo Miami Retail Team, where you'll capture smiles, create memorable guest experiences, and help guests take home lasting memories. SSA Group is launching a new Photo Experience and looking for energetic, guest-focused team members to bring it to life.

Retail Associate

Who are we:

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.

Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders were promoted from within - a reflection of our commitment to investing in people and creating opportunities to succeed.

Position Title: Retail Associate


Reports to: Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager


Essential Responsibilities

• Fulfill guest's needs quickly and efficiently.
• Embody and champion the 452 Hospitality standard to ensure a memorable experience for every guest and client.
• Inform retail leadership in a timely manner when item quantities are low or a special request arises; work with the warehouse team to pull & fill items as necessary.
• Relay relevant guest comments and feedback directly to your supervisor.
• Check and stock supplies in counter area, floor displays, floor stands, and cabinets neatly, accurately, and in a timely fashion.
• Merchandise product and promote add-on items to maximize sales.
• Maintain a clean, safe, and organized work environment, including tables, chairs, and equipment. Uphold company policies, procedures, and safety standards.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts, and shares that knowledge with unit staff as needed.
• Process cash and credit card transactions accurately, maintaining accurate sales records and balancing the assigned cash drawer.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back
• Assist with opening and closing procedures, including equipment setup, cleaning, and securing the work area.
• Maintain photography equipment, printers, and workstations in clean, organized, working condition, reporting any issues promptly.
• Print, package, and sell photo products while promoting available packages and add-on items.
• Restock photo supplies and retail displays as needed.
• Capture high-quality guest photos throughout the attraction.
• Meet individual and team sales goals through guest engagement and product recommendations.
• Assist with other guest service, retail, or operational duties as assigned to support business needs.

Job Requirements

• Friendly, outgoing, and customer-focused personality.
• Comfortable engaging with children, families, and guests from diverse backgrounds.
• Ability to work outdoors in varying weather conditions, including prolonged standing and walking.
• Able to lift up to 25 pounds and perform repetitive movements associated with photography and retail operations.
• Ability to work nights, weekends, holiday and flexible schedules based on our operational needs.
• Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast-paced environment.
• Bilingual (English/Spanish) is a plus but not required.
• Computer knowledge and skill level basic POS systems

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Previous Experience

• None required.
• All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)


Compensation and Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5x the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado : Employees accrue 1 hour of paid sick leave for every 30 hours worked , up to 48 hours per year , under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked , up to 40 hours per year , as required under the Maryland Healthy Working Families Act. Washington : Employees accrue 1 hour of paid sick leave for every 40 hours worked , in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").


San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.


OFFICE USE ONLY:

#LI-DNI

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").


San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.