Refinance Processor - Remote

Role Description Refinance Processors are responsible for the coordination of the refinance closing. They need to communicate with all parties involved to provide excellent customer service and to facilitate a smooth and successful closing. They play a crucial role in the refinance process, working closely with lenders, borrowers, and other stakeholders to ensure timely and accurate completion of transactions. They are responsible for managing a pipeline of refinance transactions, coordinating with various parties, and ensuring compliance with all relevant regulations and internal policies. Duties And Responsibilities Respond to customer and client inquiries received via phone, fax or emails in a timely fashion in a professional, courteous, pleasant and personable manner. Review Title for any outstanding deeds of trusts, judgments, and liens. Obtain payoff information for all liens reported on the title binder, confirm what taxes are owed and run bankruptcy & patriot searches on all current owners and borrowers. Order any surveys needed. Prepare deeds, judgment affidavits, continuous marriage, estate docs, trust docs, any other documents needed for that particular file, making sure to meet the state specific requirements. Schedule closing with the borrowers and if the closing is taking place out of the area, locate and assign a notary using SnapDocs. Confirm file is balanced and the wire amount given by the lender is correct; make sure all invoices match checks before providing to post closing. Prepare closing packages (either by printing them or uploading them to the notary) for customer signature. Help post-closing with anything needed to record and disburse. If files are short and/or rejected processors to recover any monies owed and to correct any additional problems that may arise after closing. Processors are to maintain close relationships with all parties to continue with the growth of business including but not limited to: Agents, in office relationships, management, sales and overall personal growth. Qualifications High school diploma or equivalent required. Additional education or training in real estate, finance, or a related field preferred. Previous experience in real estate, title & escrow, or mortgage lending preferred. Strong attention to detail and organizational skills. Excellent communication and interpersonal abilities. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency with relevant software and technology. Knowledge of real estate laws and regulations, particularly related to refinance transactions. Commitment to maintaining confidentiality and professionalism. Physical Requirements Ability to sit or stand for extended periods of time. Manual dexterity and fine motor skills required for typing, writing, and handling documents. Ability to lift and carry boxes or files weighing up to 25 pounds.Visual acuity and ability to read small print on documents. Hearing and verbal communication skills necessary for conducting phone calls and in-person interactions. Flexibility to occasionally work extended hours or weekends to meet deadlines or accommodate client needs. Schedule Core business hours are 8:30am-5:30pm Monday through Friday 40 hours per week Work Location This is a remote position open to candidates currently residing in AL, AR, AZ, CA, CO, DE, FL, GA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WV, & WY. Applicants must be currently authorized to work in the United States. We may be able to consider candidates in states not listed for remote work. May be able to work in-office at our Virginia Beach, VA, if local. Job Type: Full-time FLSA Status: Non-exempt #J-18808-Ljbffr Priority Title