Operations Coordinator

Gate CoordinatorMenzies Aviation is expanding and looking to add to the Gate Coordinator operations in Louisville, Kentucky.The Gate Coordinator is responsible for the oversight of boarding/unloading aircrafts as well as developing and maintaining positive client relations.What does a Gate Coordinator do?Manage the day-to-day operations within the primary area of the concourse.Safely board and deplane passengers.Collect Special Service Request (SSR) list from gate agents.Stage and collect wheelchairs throughout airport.Perform wellness checks with passengers.Perform all duties of subordinate employees when necessary.Maintain good employee relations.Client Relations – Effectively communicate with airline management and project a positive image in responding to inquiries from airlines, staff and the public.Monitor employee activity and adjusts as needed.Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible.Utilize company and client equipment, supplies and resources in a conscientious, cost effective mannerPerform Other Duties as requested.What skills are required to Join the Team?2 years previous customer experience preferred.Strong organizational and customer service skills.Must be knowledgeable regarding applicable local, state, and federal regulations related to the hiring process and employment.Strong verbal and written communication skills.Word processing and typing and filing skills.Supervisory experience preferred.Ability to work as a team while focusing on details.Ability to work nights, weekends and holidays to serve airline passengers.Flexibility, multitasking and experience working in a changing environment.Language Skills:Ability to communicate effectively in the English languageAbility to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooksAbility to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the publicMust also possess and utilize effective listening skillsWhy Menzies Aviation:Preventive Healthcare OptionsPTO Paid Time Off BenefitsCompany Matched 401k OptionsEmployee Discount ProgramEmployee Assistance ProgramThis position allows employees to accept "TIPS"Menzies Aviation is a preferred provider of aviation support services to all major airlines in the United States and 65 other Countries. We are Based in Irving, Texas, Menzies Aviation employs 11,000+ aviation professionals at 88+ U.S. airports and other Countries, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.EOE/M/F/D/V/SOThis posting does not apply to Colorado and New York City. The salary for this or similar positions may differ based on the location's cost of living or Living Wage Ordinances.Job Type: Full-timeBenefits:401(k)Dental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offVision insuranceShift availability:Day Shift (Preferred)Night Shift (Preferred)Overnight Shift (Preferred)Work Location: In personEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.