Care Coordinator

Job Description

Job Description

We are looking for a Care Coordinator to join a healthcare organization in Syracuse, New York in a contract-to-permanent capacity. This position supports clinical operations by overseeing referral and authorization activities, coordinating services, and helping ensure members receive timely assistance. The role also serves as a key administrative resource for the care team, balancing accurate documentation, communication, and day-to-day operational support. Responsibilities: • Maintain and update authorization records in internal systems with a high level of accuracy, and monitor upcoming expirations to support uninterrupted services. • Partner with case management and clinical staff to arrange member services, coordinate scheduling needs, and help keep care plans moving forward. • Communicate routinely with members and external service providers to confirm authorized support and address administrative follow-up needs. • Participate in team meetings to share observations, support workflow improvements, and contribute to ongoing quality initiatives. • Prepare, track, and distribute operational reports as assigned to support departmental oversight and decision-making. • Provide general administrative assistance such as document management, correspondence support, message handling, and other office-related tasks. • Protect sensitive member and organizational information by handling records and communications with professionalism and discretion. • Take on additional duties as needed to support the clinical supervisor and broader care coordination team.• High school diploma required; an associate degree in a related field is preferred. • At least 2 years of experience in healthcare administration or a related healthcare setting, or completion of training as a Medical Assistant. • Strong data entry skills with the ability to work accurately in computerized systems and manage detailed information efficiently. • Proficiency with Microsoft Office applications, internet-based tools, and other common business or healthcare software. • Solid analytical and problem-solving ability, with the capacity to recognize issues and support practical solutions. • Ability to work both independently and collaboratively while adjusting to changing priorities and deadlines. • Excellent written and verbal communication skills, along with a customer-service-oriented approach when working with members and team partners. • Demonstrated judgment and discretion when handling confidential or sensitive information.