Customer Service Representative

Customer Service Representative

We are looking for a detail-driven Customer Service Representative to manage customer orders from entry through fulfillment. This role plays a critical part in our day-to-day operations by ensuring orders are entered correctly, communicated clearly, and delivered on time. You'll work closely with Sales, Operations, Warehouse, Shipping, and Logistics teams while serving as a key point of contact for customers.

The role includes entering orders into our ERP system, verifying pricing and availability, tracking fulfillment, resolving issues, and generating customer documentation.

Schedule: 8:00am - 4:00pm

Location: On-site in Downlers Grove, IL

Pay: $22-28/hr, depending on experience

We offer competitive pay; Medical, Dental, Vision, voluntary coverage (STD, LTD, Life); an Employee Assistance Program (EAP); plus a great working environment, a culture of trust and growth opportunities for our employees.

Accurately enter customer orders into the ERP system

Review orders for completeness, pricing accuracy, availability, and ship dates

Respond to customer questions and provide timely updates on order status or delays

Coordinate with sales, operations, warehouse, shipping, and logistics teams to ensure smooth fulfillment

Investigate and resolve discrepancies, backorders, and special requests

Generate order confirmations and required customer documentation

Help improve order entry and fulfillment processes over time

Exceptional attention to detail and high-accuracy data entry skills

Strong written and verbal communication skills

Ability to manage multiple priorities in a fast-paced manufacturing environment

Strong problem-solving skills and comfort working under pressure

College degree and 3+ years of customer service or order management experience

Comfort using AI tools to automate routine tasks, improve data accuracy, and support faster, more effective decision-making

High-volume order entry in ERP/CRM systems (SAP, Salesforce, Oracle, etc.)

Working with warehouse and logistics teams to resolve shipment or inventory issues

Creating order confirmations, BOLs, and shipping documentation

Data accuracy and organization

Multitasking and time management

Clear, professional customer communication

Google Suite and order management systems

We are committed to creating a diverse and inclusive workplace. We do not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. This job description may be adjusted based on changing business needs.