Fraud Analyst

Job Description This is an in person role and some travel is required. Summary The primary responsibility of a Fraud Specialist II will be to complete all the necessary forms and paperwork involving fraud claims/notifications and work fraud alerts that present a significant financial risk to the bank. Duties include receiving incoming calls from members, fraud victims and internal bank employees, and taking action to resolve issues and requests for assistance that require good judgment. This position involves conducting research on reported fraud activity and taking appropriate action to resolve fraud claims, prevent and mitigate fraud losses and recover funds. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Responsible for the processing of actionable alerts/fraud notifications which require research nominal decision-making involving fraud events, such as, Account Take Over, Fraud Applications, ID Theft, Synthetic ID, and Check Fraud. Responsible for the reporting, processing and recording Credit Bureau Disputes and false claims. Review accounts and transactions for fraud activity and take appropriate action, such as restraining an account, to prevent fraud losses. Assist bank members with resolving fraud issues that require extensive research and sound decision-making. Prepare letters of indemnity to recover funds from other financial institutions related to fraud reports. Collect and report suspicious activity information utilizing Suspicious Activity Reports and documented organization processes. Review membership information and identification documents when there are discrepancies or irregularities to verify the accuracy of information. Resolve fraud claims in accordance with government regulations CC, E/Z and any other regulations as required. Accurately record data and remarks utilizing spreadsheets and notes on alerts. Familiar with regulations and laws, including regulatory and compliance training such as, the US Patriot Act, FACTA, BSA/AML, Regulation CC and Regulation E/Z. Monitor and decision alerts in Actimize, FraudNet, Salesforce, AFS/EWS, FCRM, FICO LOS and other fraud tools, with accuracy and take appropriate action to prevent fraud losses. Ability to interact and communicate effectively both orally and in writing with coworkers, members, management and the general public in a professional manner. Research information generated from multiple fraud tool and sources including Fiserv’s FCRM system, Hogan, Penguin, Actimize, TWIPS, Advanced Fraud Solutions (AFS), Experian, Salesforce, and other internal and external systems for fraud detection. Company Description HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ 'Ideapreneurs' across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P). ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level. ERS offers engineering services and solutions in all aspects of product development and platform engineering. Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements. Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our 'Digital Enterprise 4.0' focus - aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready. The company's DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world. #J-18808-Ljbffr