Distribution Agent

Distribution Agent

An employer is seeking a Distribution Agent to support a fast paced logistics and warehouse operation. This individual will serve as a key point of contact for customers and internal teams, ensuring the accurate and timely movement of freight and information. The role requires strong attention to detail, a customer first mindset, and the ability to coordinate across warehouse, transportation, and operations teams. The ideal candidate is highly organized, reliable, and eager to become a trusted "go to" resource while supporting continuous improvement and operational excellence.

Day-to-Day

• Perform accurate and timely data entry for receiving, shipping, allocation, and inventory
• Generate and manage all paperwork for customer work orders and shipments
• Provide warehouse staff with documentation and instructions for receiving and shipping
• Coordinate special or last minute shipping requests, expediting as needed
• Ensure accurate and timely billing for clients and vendors
• Seal and unseal trailers as required
• Maintain accurate inventory records and post updates in EDMS
• Train and support new team members on processes and procedures
• Maintain current SOPs for each customer account
• Attend client calls and support onboarding or transitions of new business
• Respond to customer inquiries and complaints professionally and efficiently
• Report customer feedback and potential dissatisfaction to management
• Support staffing needs in coordination with onsite staffing and operations leadership
• Contribute to vendor relationship management (e.g., trucking companies)
• Support miscellaneous projects, filing, audits, and research
• Ensure all work complies with company policies, OPS standards, and regulations