Stewarding Supervisor

Job Description

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Loews Royal Pacific Resort

Join the ‘ohana' at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

What We're Looking For:

The Stewarding Supervisor plays a critical role in maintaining cleanliness, ensuring safety, and contributing to the overall efficiency of the kitchen and dining operations. This role involves overseeing dishwashing operations, maintaining sanitation standards, managing equipment and supplies, and supporting food and beverage operations. This position requires an ability to lead others, focus on detail, and commitment to maintaining high standards of hygiene and safety in a fast-paced environment.

Who You Are:

• Possess excellent communication skills, ensuring clear expectations and fostering a positive work environment.

• Ability to delegate tasks and monitor team performance, providing feedback and support to ensure high efficiency.

• Well-versed in the cleaning, maintenance, and organization of kitchen equipment, utensils, and dining areas.

• Knowledgeable of health and safety regulations, food safety standards, and proper sanitation procedures.

• Skilled in inventory management, ensuring that all kitchen and cleaning supplies are well-stocked and organized.

What You Will Do:

• Lead and supervise the stewarding team by assigning tasks and ensuring that all areas of responsibility are covered during shifts.

• Monitor team member performance, provide on-the-job training, coaching, and feedback to ensure consistent service quality.

• Oversee the proper cleaning and sanitation of all dishes, glassware, flatware, pots, and kitchen equipment.

• Ensure dishwashing machines and cleaning equipment are operating efficiently and report any malfunctions to maintenance.

• Coordinate the cleaning of kitchen areas, storage spaces, and back-of-house areas to maintain a high level of cleanliness.

• Ensure that all team members follow proper safety procedures and hygiene protocols to prevent accidents and contamination.

• Monitor and enforce compliance with health department regulations, including food safety and sanitation guidelines.

• Assist with the inventory of cleaning supplies, chemicals, and equipment, ensuring that the department is well-stocked.

• Oversee the safe handling and storage of cleaning chemicals according to safety guidelines.

• Collaborate with the banquet, culinary, and outlet teams to ensure all necessary equipment, such as serving trays, glassware, and cutlery, is available and properly prepared for events.

• Assist with the setup and breakdown of event areas, coordinating with the banquet and culinary teams.

• Manage the return and storage of equipment after events, ensuring everything is accounted for and stored properly.

• Promote teamwork and encourage a positive work environment that fosters productivity and cooperation.

• Ability to carry on the day-to-day floor operation in the absence of an Executive Steward and/or Assistant Executive Steward

• Attend daily Banquet Event Order meetings when necessary and prepare Banquet Event Order set ups according to standard.

Your Experience Includes:

• Previous stewarding experience within a large volume hotel highly preferred.
• Proven experience working in high-volume Food and Beverage operations preferred.
• Strong organizational skills.
• Excellent guest service skills.
• Ability to regularly push, pull, lift up to 50 lbs
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Who You'll Supervise:

• The Stewarding Department

Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse work culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you would like to request a reasonable accommodation to submit an application or participate in the hiring process please contact our Human Resources team.