Workforce Management Analyst -Patient Services

Workforce Management Analyst - Patient Services - Marlborough, MA, Monday to Friday, 8:00 AM to 5:00 PM *Hybrid Position (Onsite required 3X per week - local candidates only) Pay range: $66,550 - $119,800 / year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 'MyDay' off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! The Workforce Management Analyst is responsible for analyzing staffing trends and creating forecasts to optimize staffing resources. Makes recommendations based on data that support business objectives. Responsibilities Analysis/reporting Analyzes historical staffing data to identify trends, insights and areas for improvement. Creates process maps, reports and dashboards to communicate findings and implement solutions. Forecasting resource needs Monitors real time data including appointment utilization to ensure optimal PSC performance. Build plans to address gaps in staffing levels for optimal resource allocation. Partners with supervisor/manager to develop justification for additional staff based on patient volume and appointment demand. Collaboration Builds strong relationships within patient services leadership team. Collaborate with leaders on scheduling strategies to optimize staffing resources and ensure employee satisfaction. Works closely with HR and training teams to reduce placement time of key resources. Qualifications Required Work Experience High School diploma or equivalent; associates degree. Proven experience as a business analyst or similar role. Project management skills. Strong analytical and problem-solving skills. Expertise in data analysis tools Excellent communication and interpersonal skills. Detail orientation with strong organizational abilities Strong collaboration and influencing skills. Preferred Work Experience Experience in workforce management, forecasting and/or analytical roles PSC/IOP experience a plus. Physical and Mental Requirements NA Knowledge Knowledge of Six Sigma or Lean is beneficial Skills Strong Analytical skills Ability to prioritize, plan and organize Advanced skills in excel (graphs, pivot tables and understanding formulas) Proficient in Microsoft office suite (PowerPoint, word, etc.) People Leader Responsibility Individual contributor with ability to influence others. Travel Required Education Bachelor’s degree (Preferred) Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr Quest Diagnostics