Lead Cheesemonger

Specialty Cheese Department Sales Associate

$20.25 - $21.75 PER HOUR

FULL TIME POSITION FULL AVAILABILITY

GENERAL PURPOSE:

The purpose of this position is to sell Harmons' specialty cheese items by giving remarkable customer service. This person will maintain quality standards and product levels of all products in the specialty cheese department. This person will have a passion for cheese and the ability to share that passion with our customers. This person will be preparing and packaging cheeses for sale, receiving and stocking product, and determining production and inventory levels.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Follows established departmental and store policies and procedures
• Ensures the quality and freshness of all products and services the specialty cheese department provides
• Ensures the department is cleaned and sanitized daily and meets the company standards for appearance
• Responsible for maintaining the appropriate product assortment and inventory levels for the department
• Confirms pricing accuracy and signage for all products, paying particular attention to ad items
• Delivers excellent customer service to all customers
• Cuts, wraps, shreds, and packages all types of cheeses for presentation and sale in the department
• Samples cheeses to customers and sells cheeses and products
• Makes fresh mozzarella, parmesan crisps, and other production items
• Stocks and sets up olive bar and oil station
• Determines how much of each cheese should be pre-cut and packaged
• Responsible for inventory and ordering for the specialty cheese department
• Trains other cheese mongers
• Slices meats and cheeses to order, provides product suggestions, and assists customers with special orders
• Teaches, mentors, and educates associates to help them be successful members of the team
• Provides honest, direct, and constant feedback to associates regarding their performance and areas of improvement
• Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistent
• Assists as needed to ensure the success of the specialty cheese as a whole

MARGINIAL DUTIES & RESPONSIBILITIES:

Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

• Consistent and daily interaction with store associates
• Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

A high school diploma or GED preferred; 1 year of restaurant or cheesemonger experience preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• Current Food Handler's Permit
• Must have the ability and willingness to learn about cheese, pairings, and cooking techniques
• Must enjoy working with and handling cheese products
• Should have a passion for preparing, cooking, and eating food particularly cheese items
• Ability to read and follow a recipe
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates
• Ability to professionally and appropriately handle conflict
• Must possess the ability to accept constructive review and be accountable for one's own success as well as the success of your team
• Required to make logical, significant decisions using general, recognized skills and techniques
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons' mission and commitment to working collaboratively
• Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot, cold, and wet conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 50 pounds from location to location.