Account Specialist

Description

The Best Experience Company  Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities. So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you! 

Mecho and SWFcontract, the commercial brands under Springs Window Fashions’ Commercial Business Unit, are industry leaders in commercial solar shading, commercial grade blinds and intelligent control systems. Known for innovation, design excellence, and sustainable solutions, we’ve partnered with architects, designers, engineers, and developers for decades to deliver high-performance window management systems that transform spaces. Our products are brought to life through a trusted network of dealers and specifiers, shaping projects across healthcare, education, corporate, government, and more. As the leading commercial window coverings provider in North America, we are proud to pioneer advancements in manual, motorized and automated solutions that prioritize occupant comfort, energy efficiency, and design flexibility. 

Job Summary  

We are currently looking for an Account Specialist to join our Account Management Team. The role of the Account Specialist is to support the Best Experience philosophy by building and maintaining positive business relationships. Encompasses, but not limited to, customer support, training, mentoring, high level presentations to customers. 

Job Duties  

• Provides all aspects of customer service to specific key accounts, i.e., this includes, but is not limited to problem resolution, follow through and shipment expediting, public relation calls and training (customer service reps and influencers). 

• Provides ongoing account specific training on policies/programs, etc., to insure continued knowledge to customer service reps. 

• Daily communication, both verbal and written, to internal/external customers (senior level management, Merchants/Buyers, Directors, Account Managers, etc.). Communication can include rollout issues/concerns. Work cross functionally to support and communicate account specific needs regarding the NPS process.

• Gain feedback from account influencers to recommend program/policy changes to Account Managers. 

• Define and/or interprets customer program /policy to the satisfaction of both the customer and the Company to assist the CSR with problem resolution. 

• Anticipate and respond to customers’ needs by proactively identifying potential problems/concerns and working with cross functional departments to resolve.

• Communicates to management problems affecting the quality of service provided to assigned accounts. Analyze feedback and recommend possible solutions. 

• Order, claims, and return account management

Requirements

Requirements  

• Job requires 5+ years of previous related work experience 

• 2+ years of customer service experience

• Excellent oral and written communication skills (written, oral, listening, and approachable) 

• Proficient in MS Word, Excel, and Power point 

• Ability to multitask effectively and perform well in a fast-paced environment 

• Ability to prioritize and balance multiple assignments/strong organizational and planning skills 

• Confident and comfortable presenting to a large group of people (internal/external) 

• Integrates process methodology into daily work: 

• Looks for innovative ways to streamline work processes across the team.

• Establishes forums to share best practices 

How We Work to Deliver a Best Experience: Our Culture  

• Our Core Value: We do the right thing, always  

• Our Seven Cultural Behaviors  

• Empowerment -  We trust our people. 

• Ownership -  We take 100% responsibility for our roles actions, and results. 

• Leadership -  We all lead by example and talk direct with respect (DWR). 

• One Team -  We are One Springs Team. 

• Customer First -  We consider our customers' needs before every decision. 

• Continuous Innovation -  We are constantly learning, innovating, and improving. 

• Speed -  We define priorities and operate with a sense of urgency and agility. 

Salary and Other Compensation:   

The hourly rate for this position is reasonably expected to be between $22.00 and $32.00.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.  

This position is eligible for a quarterly bonus of up to 1.5%.    

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan with up to 5% company match of eligible contributions, life insurance, long-term disability insurance, short-term disability insurance, paid sick time at an amount that meets or exceeds all local requirements, paid vacation time, and paid holidays per year.  

This posting isanticipatedto remain open until a qualified candidate is hired.