Store Manager

Retail Operations Manager

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Responsible for managing total store operations. Meet or exceed established financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels.

DUTIES AND RESPONSIBILITIES

• Maximize all resources (physical, human, and financial) that will enable the store to achieve financial objectives while maximizing sales potential and growing the customer base.

• Lead the implementation of both store specific and corporate initiatives by setting high standards, proper planning, and delegation.

• Ensure compliance with state and federal laws, company policies, and standard practices.

• Apply and expand industry and market knowledge to create and improve competitive position.

• Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy.

• Provide a safe, secure, and pleasant environment for customers and associates.

• Ensure that proper control of all store funds and company assets is maintained.

• Foster a positive environment which anticipates and satisfies needs of associates and customers and establishes the store as a valued member in the community.

• Value differences (mirror the diversity in the community)

• Assure the recruiting and selection of the best qualified candidates to meet identified store talent needs.

• Recognize, evaluate, and develop associates to balance business objectives and individual needs.

• Treat all store information with strict confidentiality.

• Provide recognition of accomplishments and offer constructive counseling, when necessary, as it relates to achieving customer satisfaction and service while building store sales.

• Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems.

• Understand and utilize the Profit and Loss (P&L)

• Maintain an action plan on all associates identified as not meeting the productivity standards of performance or exceeding shrink controls, implement training and accountability as needed.

• Successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses.

• Perform all other duties and projects as assigned

QUALIFICATIONS

• College graduate or equivalent preferred

• Solid understanding of store operations required.

• Excellent interpersonal, organizational, communication and customer service skills

• Ability and willingness to learn multiple tasks and technical requirements of the job.

• Ability to use technical information to solve problems.

• Ability to lead and direct others.

• Must meet minimum age requirements to perform specific job functions.

• Must be able to meet the physical requirements of the position, with or without reasonable accommodation.

• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation.

PHYSICAL REQUIREMENTS

• Ability to use computers and other communication systems required to perform job functions.

• Ability to use hand held computers for orders, mark downs, scan outs, and inventory.

• Stand 100% of the time, frequently walking short distances.

• Ability to push or pull up to 2000 pounds using a pallet jack or float.

• Perform repetitive hand and arm motions.

• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion.

• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners.

• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.

• Meet established volume activity standards for the position.

• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.

• Have sufficient visual ability to check invoices, dates, and other written documents.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.