Customer Experience Specialist

Job Description

Job Description

A Career, Not Just a Job

Are you looking for more than just a paycheck?

At The Lyle Group, we believe the people on our team deserve the same level of care and investment that we provide to our customers. We are looking for someone who wants to build a career, not just fill a position.

Our mission is simple.

**Protect families. Build relationships. Give back.**

Every conversation matters. Every customer deserves to feel heard, respected, and confident that they have someone looking out for them. As a Customer Experience Specialist, you'll play an important role in delivering that experience every single day.

If you enjoy solving problems, building relationships, and making a difference in people's lives, we'd love to meet you.

## Who We Are

The Lyle Group is one of Minnesota's fastest-growing Allstate agencies. We have built our success by hiring great people, investing in their development, and creating a culture where hard work, accountability, and teamwork matter.

Everything we do is guided by our core values.

Respect

Accountability

Trust

Leadership

Excellence

We believe people do their best work when they are challenged, supported, and recognized for their contributions.

## What You'll Do

As a Customer Experience Specialist, you will become a trusted resource for our customers.

Your responsibilities will include:

Responding to customer questions by phone, email, text, and in person

Helping customers with policy changes, billing questions, claims support, and account maintenance

Reviewing customer coverage and identifying opportunities to better protect what matters most

Working closely with our sales team to create an exceptional customer experience from start to finish

Following through on customer requests quickly and accurately

Keeping detailed notes and maintaining accurate customer records

Continuing to learn and grow as an insurance professional

## What We're Looking For

We hire people, not résumés.

We're looking for someone who enjoys helping others, communicates well, takes pride in their work, and wants to be part of a team that genuinely cares about each other.

Our ideal candidate is:

Professional and dependable

A strong communicator, both written and verbal

Organized and detail oriented

Comfortable learning new technology

Positive, coachable, and eager to improve

Able to manage multiple priorities in a fast-paced environment

Committed to providing an outstanding customer experience

## Qualifications

A bachelor's degree is preferred. We also welcome candidates with equivalent professional experience that demonstrates maturity, leadership, and a track record of achievement.

Previous experience in customer service, hospitality, healthcare, banking, retail, or another customer-facing role is a plus.

Insurance experience is not required.

## A Career, Not Just a Job

You do not need to be licensed to apply.

We are looking for the right person. Someone with character, a strong work ethic, and a genuine desire to help people. If that's you, we'll teach you the insurance business.

As a condition of employment, you'll earn your Minnesota Property and Casualty insurance license within your first 60 days. We provide the training, study materials, coaching, and support to help you succeed.

This position can become the start of an incredible career. Whether your future is in customer service, sales, leadership, or another area of the agency, we believe in promoting from within whenever possible.

Your opportunity here is limited only by your commitment to grow.

## What We Offer

Competitive hourly pay with performance bonuses

Retirement plan with company matching

Paid time off

Paid licensing and professional development

Ongoing coaching and training

A positive, high-performing team environment

Real opportunities for advancement

## Is This You?

You enjoy helping people.

You take ownership instead of making excuses.

You want to be part of a team that pushes each other to be better every day.

You believe relationships matter.

You are looking for a place where your work has purpose and your career has room to grow.

If that sounds like you, we'd love to hear your story.

Responsibilities

What You'll Do:

• Deliver warm, knowledgeable service to customers in person and over the phone
• Assist with billing setup, online account access, and communication preferences
• Help customers enroll in tools like Drivewise and paperless delivery
• Follow up with clients needing payment assistance or account support
• Manage inbound calls and serve as the welcoming face of our St. Cloud office
• Track and update customer interactions in our agency CRM
• Represent the agency's mission and values in every customer experience

Requirements

What You Bring to the Team:

• Clear, confident communication skills (verbal and written)
• High attention to detail and ability to stay organized in a busy environment
• Warm, service-driven mindset with the ability to troubleshoot and support
• A proactive attitude you're not just taking calls, you're building relationships
• Tech-savvy and comfortable using modern tools to support customers
• Bilingual is a major plus

Benefits
Flexible Schedule###Dental Insurance###Retirement Plan###Mon-Fri Schedule###Health Insurance###Paid Time Off (PTO)###Career Growth Opportunities###