Manager II, Federal Support Engineering - Denver

We are Datadog's in‑house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and security‑constrained environments. As a Manager 2, you will coach and mentor support engineers and collaborate across teams to achieve excellent customer and organizational results. We place value in our office culture, fostering relationships, collaboration and creativity. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them. What You’ll Do Manage, develop, coach and mentor Federal Support Engineers and their managers, guiding them through client requests, issue reproduction and troubleshooting, and deep dives into Datadog’s 1000+ integrations. Own team accountability and performance, managing performance reviews, performance plans, and any employee relations issues for direct reports. Partner with Support senior leadership to oversee team projects and initiatives that improve productivity, process, or procedure. Collaborate with Engineering, Product Management, Account Executive, and Customer Success teams to oversee GovCloud feature requests and product quality. Work with the Federal Support Director on hiring, onboarding, successful training, and retaining top talent. Guide the team through technical training, certifications, additional learning, and development needs. Drive projects or initiatives to improve team productivity, process, or procedure. Collaborate with internal teams and customers on high‑priority escalations and act as a resource to resolve escalations from team members as necessary. Who You Are 3+ years of management experience in Technical Support, Solutions Engineering, or a related technical customer‑facing function. Passionate about people management and mentorship with previous experience leading a team, including managing other managers. Self‑motivated, detail‑attentive, and committed to continuous learning. A critical thinker who defaults to a client‑centric approach and uses data to make informed decisions. A tinkerer with some programming experience and basic knowledge of Linux. Able to handle a rotating pager/on‑call schedule for incidents and business‑critical issues. Active contributor to open‑source projects and the engineering community. Able to work onsite in an office location at least three days a week. Benefits and Growth Best‑in‑breed onboarding. Generous global benefits. Intra‑departmental mentor and buddy program for in‑house networking. New hire stock equity (RSUs) and employee stock purchase plan (ESPP). Continuous professional development, product training, and career pathing. An inclusive company culture, with Community Guilds and Inclusion Talks. To conform to U.S. export control regulations, candidates should be eligible for any required authorizations from the U.S. Government. The reasonably estimated yearly salary for this role at Datadog is between $128,000 and $171,000 USD, depending on candidate experience and qualifications. Datadog offers a competitive salary and equity package, and may include variable compensation. The role also includes comprehensive health, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and an employee stock purchase plan. Equal Opportunity at Datadog Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Candidate legal notices are available for reference. #J-18808-Ljbffr The Consulting Solutions