Operations Support Specialist

Safra National Bank of New York ("Safra National") is a nationally chartered U.S. Bank supervised by the Office of the Comptroller of the Currency and member of the Federal Reserve and the Federal Deposit Insurance Corporation (“FDIC”). Headquartered in New York, with branches and offices in Florida, Massachusetts, California, and representative offices in Brazil, Chile, Mexico, and Panama, Safra National Bank is a leading private bank with a devoted team of relationship managers serving many sophisticated U.S. and international high net worth clients. Position Summary The Middle Officer Operations Specialist plays a critical role in ensuring the accuracy, security, and efficiency of the bank’s day-to-day financial operations. This position is responsible for performing independent verifications and validations of high-risk transactions, including wire transfers, online banking activities, and deposit account maintenance, while also supporting accurate data entry into the wire processing system. The ideal candidate possesses strong attention to detail, excellent judgment, and a deep understanding of operational risk and compliance in a private banking environment. Key Responsibilities Conduct daily independent verification and validation of outgoing and incoming domestic and international wire transfers, ensuring completeness, accuracy, and adherence to bank policies and regulatory requirements. Process and confirm transactions by reviewing authorized signatures, bank instructions and available balance as per our files. Work closely with Front Office, Back Office and other stakeholders to ensure execution of transactions and resolution of issues. Review and validate online banking transactions (e.g., internal transfers, ACH, stop payments, address changes) for proper authorization and risk alignment. Validate and support updates to deposit account records, including account openings, modifications, closures, and documentation changes, in compliance with internal controls. Accurately perform data entry of wire instructions into the wire processing platform, ensuring alignment with supporting documentation and established procedures. Monitor transaction queues and resolve exceptions in coordination with front office, compliance, and back-office teams. Escalate discrepancies, unusual patterns, or incomplete information in accordance with internal escalation protocols. Monitor and report any risk, ensure compliance with regulatory procedures, and mitigate risk of mistakes and fraudulent transactions. Investigate any discrepancies or anomalies. Support daily operational reporting and transaction logs to facilitate end-of-day balancing and audit trail preservation. Assist in periodic audits and internal control reviews by maintaining organized records and evidence of control checks. Contribute to process improvements, risk mitigation initiatives, and system enhancement testing as needed. Overview of day-to-day transactions under this role’s responsibility, this list is not all inclusive: Wire Transfer Callback (Call clients daily to verify wire transfer details) Wire Transfer Controls (verify signature, balance, status, and duplicate control in JH) Wire data entry and repairs in Payplus Securities Transfer (verify signature, callback if applicable) Internal Transfers Certificate of Deposit DDA maintenance (Address Change, W8, Date of Last Contact, etc) Account Closing Credit Card Maintenance Review end-of-day transactions reports Customer Service - Attend to inquiries from Account Officers Qualifications Associate or Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred. 2–4 years of experience in banking operations, middle office, or wire transfer processing in a regulated financial institution. Solid understanding of wire transfer regulations (e.g., Fedwire, SWIFT), OFAC, Reg E, and internal control practices. Experience, knowledge of back-office functions such as credit card process, check book orders, and overall bank operations. Exceptional attention to detail, time management, and ability to multi-task in a fast-paced environment. Strong interpersonal and communication skills to work cross-functionally and uphold customer service standards. Intermediate skills in computer operations, word processing, and spreadsheets. Effective oral, written, and interpersonal communication skills with the ability to carry out instructions, instruct others, understand procedures, and to speak clearly to customers and co-workers. Punctuality and an appropriate sense of time commitment and time management skills. Self‑motivation. An awareness of appropriate behavior in all facets of professional interaction, and an ability to always conduct oneself in an appropriate and professional manner. Portuguese Language is required for the New York office opening. Preferred Skills Experience in private banking or high-net‑worth client servicing. Familiarity with BSA/AML screening and transaction monitoring. Working knowledge of SWIFT message types and wire cut‑off processes. Analytical and problem‑solving skills. Excellent communication and interpersonal skills. Team player. Ability to work in a fast‑paced environment and prioritize tasks. Proficient in Microsoft Office, Excel, BPM System. Working Conditions Office-based, with possible extended hours during peak processing periods or month‑end reconciliations. May require adherence to strict deadlines and confidentiality standards due to the sensitive nature of the role. Workplace setting 5 days onsite, Aventura, Florida Safra National Bank is an Equal Employment Opportunity #J-18808-Ljbffr