Customer Operations Specialist

Job Context The Customer Operations Analyst is part of Simpro’s Revenue Operations organization and plays a critical role in enabling data-driven decision-making across customer-facing teams. This role focuses on delivering trusted, actionable insights related to customer lifecycle performance, operational efficiency, and revenue outcomes. Working closely with RevOps, Customer Operations, Sales, Finance, and Data Engineering, the Analyst ensures that customer and revenue data is accurate, well-modeled, and easily accessible through dashboards, reports, and analyses. This role helps reduce reporting noise, improve metric clarity, and support scalable operational execution across the Simpro Group. What You’ll Do Analyze customer and revenue data to support Customer Operations, RevOps, and go-to-market teams with clear, actionable insights. Build, maintain, and enhance operational dashboards and reports that track key customer lifecycle metrics (e.g., onboarding, adoption, retention, expansion). Partner with RevOps Data Engineering to ensure data pipelines, models, and definitions support reliable reporting and analysis. Own the accuracy and consistency of key Customer Operations metrics, ensuring alignment with RevOps and Finance definitions. Conduct ad hoc analyses to identify trends, drivers, and opportunities related to customer behavior, operational efficiency, and revenue performance. Translate business questions into structured analyses and clearly communicate findings to both technical and non-technical stakeholders. Support the certification and ongoing improvement of core operational dashboards used by customer-facing teams. Proactively identify data quality issues, metric inconsistencies, or reporting gaps, and collaborate with cross-functional partners to resolve them. Contribute to documentation of metrics, dashboards, and analytical assumptions to improve transparency and self-service reporting. This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group. What You’ll Bring Bachelor’s degree in Business, Analytics, Economics, Computer Science, or a related field. Strong proficiency in SQL; experience querying large datasets in a cloud data warehouse (e.g., Google BigQuery) is highly preferred. Experience building dashboards and reports using modern BI tools (e.g., Looker, Tableau, Power BI, or similar). Solid analytical skills with the ability to collect, organize, analyze, and interpret complex datasets with high attention to detail. Strong business acumen and ability to connect data insights to operational and revenue outcomes. Clear written and verbal communication skills, with the ability to explain analytical findings to non-technical audiences. Comfort working cross-functionally and managing multiple priorities in a fast-paced environment. Experience in Revenue Operations, Customer Operations, SaaS, or subscription-based businesses is a plus. Familiarity with data modeling concepts, ETL processes, or Python is a plus but not required. What We Can Offer You Responsible Time Off Comprehensive medical, dental, vision package with 100% employer paid options Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase. Wellness Challenge App, Diabetes Prevention App, and Health Hub App 401k/Retirement Plan with 6% employer match Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Talent Referral Program – get rewarded for referring a friend to join our team! Diverse training & internal networking opportunities across all of our product lines Opportunities for career progression and development Service recognition awards Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Equal Opportunity Statement Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. #J-18808-Ljbffr