Care Coordinator III

Care Coordinator 3

Inova 8095 - Fairfax East- Transfer Center is looking for a dedicated Care Coordinator 3 to join the team. This role will be full-time Night shift days vary, holidays and weekends required between 8:00 p.m. – 6:30 a.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.

Patient Care Coordinator III Job Responsibilities

• Responsible for answering and mitigating calls and providing intake services on Specialty Lines.

• Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.

• Coordinates with physicians, nurses, and other staff to affect smooth admission processes.

• Reads, reviews, and interprets multiple documents requesting services.

• Interact with client facility staff over the telephone to intake calls.

• Maintains multiple databases pertinent to their service line.

• Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required

• Accurately searches and inputs patient information into client Electronic Health Records (EHR).

• Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.

• Notifies management of problems, concerns, and compliments received in real time.

• Generates performance reports using computer software.

• May perform additional duties as assigned.

Minimum Qualifications:

Education: High School diploma or equivalent

Experience: 2 years of experience with call center, customer service or related profession.

Preferred Qualifications:

Clinical exp. in healthcare.

Strong clinical medical terminology

Ability to multi task in a fast paced call center environment.