IT Support Specialist

Job Description

Job Description

Description

Overview of the company:

Our client is a pioneering philanthropic model for finding and funding scalable solutions to the problems that limit economic and social mobility for Americas people and families in poverty. We know solutions exist, but even the most promising strategies cannot reach far enough, fast enough without significant resources. Hence, we bring philanthropists together to pool capital and scale solutions that target drivers of poverty from cradle to career. We operate with an investor mindset but measure success in terms of social impact. Viewing our grants as investments, we provide the flexible, transformative capital that visionary social sector leaders need to dream bigger and pursue long-term change. Beyond dollars, we provide critical capacity- and evidence-building support as well as strategic advice. Understanding economic mobility and racial equity are inextricably linked, we invest in strategies that work to dismantle structural inequities that have long excluded Black, Indigenous, Latinx, and other people of color from power and opportunity. We remain responsive to evolving challenges, while constantly exploring new collaborations. Ultimately, we want to transform the philanthropic marketplace and improve the life trajectories of millions of people and families across America.

The investing by large companies / foundations / donors happens at 3 levels: Nationwide Impact Solutions (millions donated to national non-profits; ex. Boys & Girls Club of America); Place Matters Solutions (local charities with a broad impact across a region); Justice & Mobility Fund (boost economic mobility during the transition from the criminal justice system); and Studio Solutions (incubator / start-up non-profits that align with the mission of the investor).

Technology Overview:

Windows, Zoom, MS Stack, O365, Sharepoint, Salesforce, Workday

Job Description:

The responsibilities of this position include but are not limited to the following:

Manage, resolve, and provide monthly reporting analysis for all user support requests.

Configure laptops for deployment to new staff or replacements for existing staff.Set up

Zoom meetings and associated equipment onsite at the office when needed (Set up and support Zoom meetings and onsite equipment as needed, including Zoom Room hardware, controllers, and display configurations, as well as assist with delegation settings and scheduling assistants to ensure smooth meeting coordination.)

Provide implementation support and post-project go-live support for all IT projects where needed.

Build and refine SharePoint sites for intranet sites.

Assist the Enterprise Applications Manager with maintaining all IT equipment management, inventory tracking of IT equipment, ordering new equipment, and configuring new equipment in the office as needed.

Assist with the basic administration of Microsoft365 (group management, user access, (Microsoft 365 services with a focus on Exchange Online, including management of distribution lists, security groups, Microsoft 365 groups, and Outlook calendar/contact permissions particularly delegation setups for executives and their assistants.).

Develop training materials (lunch & learns, videos and knowledge articles) for digital systems and tools including business process overviews, best practices, how-tos, etc.

Develop a Tech Tip of the Week for distribution to all staff.

Perform routine user roles and access audit for review by IT leadership.

Required

At least 4+ years of experience in Information Technology or Technical Support using a helpdesk system to manage and respond to and resolve all user IT support requests

Knowledge and hands-on experience troubleshooting user issues with all Microsoft 365 desktop and online applications, including Excel, PowerPoint, Word, and especially Outlook.

Hands-on experience with Windows 10 and Windows 11, including installation, configuration, troubleshooting connectivity issues, driver installation and updates, applying regular Windows updates and recovery where required.

Strong computer hardware and peripherals knowledge, including wired and wireless connectivity, maintenance, and troubleshooting.

Experience working with Slack (settings and configurations), Zoom Professional (setting up meetings and troubleshooting audio and/or video issues)

Experience working with SharePoint Online document management, such as uploading documents, assigning permissions, and using collaboration tools (multi-editor)

Experience managing user and group access permissions across multiple platforms

Skills

Troubleshooting, Windows 10, office 365, sharepoint, Service desk, Customer service

Top Skills Details

Troubleshooting,Windows 10,office 365,sharepoint,Service desk

Additional Skills & Qualifications

Type of Person the Team is looking for:

Communicate effectively with Executives

Make recommendations on solutions to eliminate on-going troubleshooting issues (knowledge base, FAQs, training artifacts)

Pluses:

Non-Profit experience would be a huge plus but not required

Sharepoint user experience

AI provisioning, troubleshooting experience.

Experience Level

Intermediate Level

This is a Contract position based out of New York, NY.

The pay range for this position is $28.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of New York, NY.

This position is anticipated to close on Oct 20, 2026.

This is a fully onsite position in New York,NY.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.