Agile Program Manager

Lead end-to-end Agile delivery for Managed Services strategic and operational improvement initiatives Drive adoption and continuous improvement of Agile methods and practices across delivery teams Facilitate Agile ceremonies including sprint planning, daily standups, backlog refinement, sprint reviews, and retrospectives Manage and maintain delivery backlogs in collaboration with technical leads and service owners Assist in team development, holding teams accountable for their commitments Promote empowerment of the team Gather requirements from technical leads on each strategic and operational improvement initiative Develop delivery roadmaps, initiative charters, and status reporting artifacts Coordinate cross-functional dependencies between ITSM Administrators, Application Developers, Platform Engineers, and external vendors Manage risk identification and mitigation planning across the initiative portfolio Champion a culture of Continuous Service Improvement (CSI) Apply process excellence methodologies to identify inefficiencies Own and manage the internal release management process for Managed Services Establish and maintain a release calendar Lead release readiness reviews Gather key knowledge requirements from technology support groups Requirements 5+ years of experience with Scrum and Agile methodologies in a technology delivery environment

PMI-ACP

, CAPM, PMP, CSM, or equivalent Agile or program management certification Experience in ITSM process implementations, Continuous Service Improvements, and/or process excellence methodologies and tools Experience managing a release management process in a technology or managed services environment Effective interpersonal skills including mentoring, coaching, collaborating, and team building Strong analytical, planning, and organizational skills Ability to grasp high-level technical concepts quickly Excellent oral and written communication skills Strong focus on CSI and process re-engineering 2+ years’ experience with ITSM process and ITIL Foundations v4 (or latest v5) preferred Post-secondary education in Project Management, Information Technology, or Communications preferred Experience with ServiceNow, Jira, Confluence, or similar PPM tools preferred. Core Competencies Demonstrates expertise in Agile methodologies and Scrum practices, with a strong focus on Continuous Service Improvement and process excellence. Capable of managing release processes and facilitating cross-functional collaboration in technology delivery environments. Highest-signal resume keywords Agile Methodologies Scrum Experience Release Management Process Continuous Service Improvement ITSM Process Implementations ATS Optimization Keywords Hard Skills Agile Delivery Process Excellence Methodologies Risk Identification and Mitigation Backlog Management Requirements Gathering Soft Skills Interpersonal Skills Mentoring Coaching Collaboration Team Building Certifications & Qualifications PMI-ACP CAPM PMP CSM Industry Keywords ITSM Continuous Service Improvement Process Re-engineering ITIL Foundations v4 Managed Services Tools & Technologies ServiceNow Jira Confluence PPM Tools #J-18808-Ljbffr Jobtailor