Microsoft 365 Apps for Enterprise Engineer

$21 - $26 per hour

Openkyber

Location: Richardson, TX Salary: $21.00 USD Hourly - $26.00 USD Hourly Description: Application Support Analyst (L1 Production Support) Location: Plano, TX (100% Onsite, 5 Days/Week) Duration: Contract Schedule: Approximately 10:00 AM - 6:00 PM CT (team coverage spans 6:30 AM - 8:00 PM CT) Openings: 2 Overview Our client is seeking an Application Support Analyst to provide end-to-end production support for a large portfolio of business-critical applications within a fast-paced enterprise environment. This role focuses on application monitoring, incident management, troubleshooting, operational stability, and delivering high-touch support to internal business users. The ideal candidate will have experience supporting enterprise applications, working with SQL queries, ServiceNow, and Confluence, while collaborating with development, infrastructure, SRE, and incident management teams. Key Responsibilities

Provide end-to-end application support to ensure stable and efficient business operations.
Monitor, troubleshoot, and resolve production issues impacting critical applications.
Deliver high-quality customer support while maintaining application availability and performance.
Identify, document, escalate, and communicate production issues to appropriate stakeholders.
Partner with Development, Site Reliability Engineering (SRE), and Major Incident Management teams to resolve incidents and implement long-term solutions.
Support incident, problem, and change management processes.
Analyze trends and recurring issues to proactively improve application stability.
Collaborate with infrastructure, business operations, and client service teams to ensure continuity of supported applications.
Assist with operational reporting, documentation, and process improvement initiatives.
Leverage monitoring and operational tools to improve support effectiveness and service delivery.

Required Qualifications

2+ years of Application Support, Production Support, or Technical Operations experience.
Experience with: SQL ServiceNow Confluence Strong troubleshooting and analytical skills.
Experience working in a ticket-driven support environment.
Ability to communicate effectively with both technical and business stakeholders.
Understanding of incident management and production support best practices.

Preferred Qualifications

Experience with database querying and analysis.
Exposure to Splunk or log monitoring tools.
Knowledge of AI Operations (AIOps) concepts and tools.
Unix/Linux shell scripting experience.
Basic scripting knowledge.
Experience supporting financial services or enterprise business applications.

Technical Skills

SQL
ServiceNow
Confluence
Database Querying
Splunk (Preferred)
Unix Shell Scripting (Preferred)
Scripting/Automation (Preferred)
Microsoft Office Suite
Documentation Best Practices

Desired Competencies

Incident and Problem Management
Customer Service & Service Delivery
Production Support Operations
Business Continuity & Risk Awareness
Analytical Problem Solving
Documentation and Knowledge Management
Stakeholder Communication
Continuous Improvement Mindset

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements. By providing your phone number, you consent to: (1) receive automated text messages and calls from OpenKyber and its affiliates (collectively "OpenKyber") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with OpenKyber's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from OpenKyber and HELP for help. Contact: This job and many more are available through OpenKyber. Please apply with us today!

For applications and inquiries, contact:View email address on us.fitly.work

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Vacancy posted 2 days ago

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