Operations Manager- AI & Automation Design

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Operations Manager will lead a team responsible for identifying, designing, and executing AI and automation solutions that drive operational efficiency, cost savings, and risk reduction. This role will lead a team of approximately 10 automation professionals, providing direction on priorities, execution, and problem-solving. The leader will ensure high-quality delivery and effective support for internal stakeholders across the enterprise by establishing clear expectations, measuring performance, and building accountability while fostering a collaborative and innovative environment.

Key Responsibilities:

Leadership & Team Development

• Lead, mentor, and develop a team of AI and Automation Designers

• Set expectations for design quality, documentation, and standards adherence

• Promote a culture of collaboration, innovation, and continuous improvement

Solution Design Oversight

• Oversee identification and definition of AI and automation solutions aligned to business strategy

• Review and guide design recommendations to ensure feasibility, scalability, and reuse

• Provide hands‑on design direction for complex or high‑impact initiatives

• Ensure platform unification through consistent design patterns and architectural decisions

Planning & Delivery Alignment

• Partner with delivery, engineering, and architecture teams on scope, sequencing, and dependencies

• Ensure data, system, integration, and infrastructure impacts are identified early

• Inform cross‑initiative requirements, timelines, and risk considerations

Stakeholder & Decision Support

• Serve as a senior liaison between business leaders and technical teams

• Facilitate and sponsor solution workshops to drive alignment and decision‑making

• Translate complex technical trade‑offs into clear, actionable recommendations

Technology Strategy & Value

• Guide evaluation of emerging AI and automation technologies for enterprise suitability and value

• Support cost, complexity, and investment trade‑off assessments

• Ensure solutions align with long‑term platform and capability strategy

Preferred Skills & Capabilities

Technical Expertise

• Deep technical knowledge in AI, automation, and related technologies

• Strong ability to evaluate emerging technologies and determine practical applicability at scale

Leadership and Communication

• Proven leadership skills with the ability to coach, guide, and align multidisciplinary teams

• Excellent communication skills, with the ability to clearly convey technical concepts and design rationale

Strategic and Collaborative Mindset

• Strong collaboration mindset with experience partnering across business and technical teams

• Tuned leadership presence with the ability to influence outcomes and drive alignment

Scope & Operating Level

• Operates across multiple initiatives or portfolios

• Accountable for design outcomes and team effectiveness , not day‑to‑day delivery execution

• Influences prioritization, investment decisions, and architectural direction

Basic Qualifications

• Bachelor’s degree, or equivalent work experience

• Typically eight or more years of relevant experience

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here ( .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program ( .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.