Customer Experience Coordinator

Client Experience Coordinator

Invest in your future. Join one of the largest employee-owned companies in the nation! Davey has a unique culture that focuses on the open exchange of ideas, community partnerships, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services. We are currently looking to add a dynamic Client Experience Coordinator to our passionate team of tree care professionals.

Job Duties

• Be the first point of contact and triage the needs of the clients and the office.
• Field current and prospective client calls.
• Proposal production and contract initiation.
• Process employee time sheets.
• Maintain various databases and spreadsheets.
• Order and maintain office supplies.
• Invoice, manage accounts receivable, and maintain files.

Qualifications Skills We're Seeking

• Minimum two-years of experience in office processes and office administration procedures
• Outstanding telephone and communication skills
• Proficient in Microsoft Outlook, Word, and Excel
• Ability to have an average typing speed of 80 wpm
• Ability to meet deadlines, attention to detail and accuracy
• Expert organizational skills and ability to multi-task
• Preferred: prior working experience with CRM and SAP systems

What We Offer

• Group health plans
• Short-term and long-term disability insurance
• Life insurance
• Paid parental leave
• 401k with up to a 4% company match
• Employee Stock Purchase Plan: Opportunity to buy company stock at a 15% discount
• Holidays and paid time off
• Payroll savings plan
• Charitable matching gift program
• Employee referral bonus program
• Employee Educational Scholarship
• Davey Family Scholarship
• 20% discount on all Davey services
• Cell phone discounts
• Vehicle purchase discount program
• Plus, so much more!