Supervisor

Wallypark Supervisor

WallyPark's success is built upon our motto exceeding customer expectations, every time. Providing our customers with a superior customer service experience and warm hospitality is the primary job function of every WallyPark employee. Each employee plays a specific role in ensuring our success.

We are looking for a supervisor who will be in charge of managing one of our working shifts. Duties primarily revolve around the general management of your direct reports, which include, but are not limited to, providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators. You will be expected to keep records and produce reports that will be used to review team performance. In order to be successful in this role, you will need to have excellent communication skills and a passion for excellence. Previous leadership experience is a plus.

Location: 9700 Bellanca Ave., Los Angeles, CA 90045.

Qualifications

Minimum Requirements

HS Diploma or five years of shuttle driving experience and must be at least 21 years of age

Reading: Average Level: Ability to read, analyze, and interpret, federal, state, and local transportation regulations as well as reports and procedures.

Communication: Must be able to read and speak the English language sufficiently (DOT Requirement)

Math: Average Level: Ability to add, subtract, divide and multiply.

Writing: Average Level: Ability to write statements/reports.

Technical Skill: Knowledge of all working functions of a shuttle bus, ADA lifts, wheelchair securement, GPS, video/audio camera, proper stowage, and securement of luggage

Customer Service Experience: Proper greeting of customers, proper etiquette with ADA passenger, proper handling of upset customers, promoting the company APP, benefits, and programs.

Physical: Must be willing to pass a physical as part of the selection process as required by airport, federal DOT and/or state regulations.

Licenses & Endorsements: Must possess the appropriate license, endorsements and or medical certification to operate a shuttle bus. Have a good driving record. Must have excellent verbal communication skills. Must be able to work in a team environment.

Physical Demands

Drivers work in physically demanding environment. Lifting luggage, prolonged sitting and frequent standing are a normal part of the job. All drivers must be able to lift up to 50 pounds. Continuously requires vision, hearing and talking. Frequently requires standing, sitting, handling and foot controls. Occasionally requires fine dexterity, lifting, carrying, reaching, pushing/pulling, bending and twisting. Rarely requires, kneeling and climbing.

Machines, Tools, Equipment and Work Aids: motor vehicle operation, two-way radios, smart phone.

Environmental Factors: Exposure to noise and vibration and physical hazards. Seasonal exposure to extreme temperature and wetness and/or humidity

Responsibilities

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.
• Dispatching with our shuttle drivers.
• Greeting customers and informing them where to park.
• Assisting customers during the checkout process if help is needed.
• Supervisors will be required to drive shuttles periodically.
• Must Be flexible for operation needs and schedule (evenings and weekends)

*Supervisor will be responsible for the managing of operations/employees with shift flexibility.*

L&R Group of Companies is an equal opportunity employer (EEO) and will hire and promote for all job requisitions fairly without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information; all of which that are protected by federal and state law. No harassment or forms of retaliation against any employee or applicant based on these characteristics will come about if an individual chooses to exercise their EEO rights.