Housekeeping Supervisor

Job Description

Job Description

Join the team at the DoubleTree by Hilton Atlanta Dunwoody as our Housekeeping Supervisor. The hotel housekeeping supervisor oversees daily cleaning operations, inspects guest rooms and public areas, and manages staff to ensure high sanitation standards. They train employees, manage inventory/supplies, and handle guest requests, aiming to provide a clean, welcoming environment. This role involves scheduling, performance management, and resolving maintenance or guest issues.

• Inspections & Quality Control: Conduct regular inspections of guest rooms, public spaces, and work areas to ensure compliance with cleanliness and maintenance standards.
• Staff Management: Create daily work assignments, prepare staff schedules, and manage staff attendance.
• Training & Development: Provide orientation, training, and performance feedback to housekeeping staff.
• Inventory Control: Monitor, order, and issue cleaning supplies and equipment.
• Guest Service: Address and resolve guest complaints, special requests, and lost-and-found inquiries.
• Operational Support: Ensure compliance with safety, sanitation, and security policies, including OSHA guidelines. 

• Experience: Proven experience as a housekeeper or, preferably, in a supervisory role within the hospitality or service industry.
• Skills: Strong organizational, communication, and team management skills.
• Knowledge: Familiarity with cleaning chemicals, equipment, and sanitation protocols.
• Physical Ability: Capability to perform, as well as supervise, heavy cleaning tasks when needed.
• Education: A high school diploma or equivalent is generally required. 

Located off I-285, our hotel is two miles from Perimeter Mall and the Dunwoody MARTA train station with access to downtown Atlanta. Oglethorpe University is a ten-minute drive from us. UPS Headquarters and Truist Park are 20 minutes away.