Senior Documentation Specialist

What You’ll Do: Understand and operate within existing change management requirements, often in varying time constraints and levels of detail. Demonstrate the ability to execute the translation of high‑level conceptual information and ideas to written material that is thorough and thoughtful for the intended audience. Operate within and actively contribute to a growing and structuring program with a senior mentality towards resolutions, improvements, and increasing structure to the program appropriately over time. Serve as a subject matter expert on operational procedures and processes, advising leadership through sound decision‑making on process optimization or areas of risk. Serve as a senior individual contributor on the operations policy and procedure team, leading by example, displaying a high level of ownership, and mentoring others. Interact and proactively communicate with varying levels of department and operations leadership to ascertain areas of need or improvement in the program. What We Look For: 2+ years of experience directly related to procedural documentation and content creation. Formal writing or technical procedural writing experience required. Exceptional verbal and written communication skills. Bachelor’s degree required. Financial services regulatory and compliance knowledge required. Experience in a startup, fintech, or fin‑serv call center environment required. Sense of ownership and responsibility towards troubleshooting issues and solutions with a self‑motivation to accept and complete tasks. Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgency, and topics. Expert proficiency with Google Suite and Microsoft Office. Ability to thrive in an intense, do‑it‑yourself, startup environment that has a fast pace and continuous change with ease and comfort. Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround; and ability to switch gears at a moment’s notice. Ability to complete a high volume of tasks and projects with little or no guidance on time management and work organization. Able to maintain a high level of integrity and discretion in handling confidential information. What We Offer You: Competitive salary and stock option plan. 100% paid coverage of medical, dental and vision insurance. Flexible PTO. Opportunities for professional growth and development. Paid parental leave. Health & wellness initiatives. The starting pay for this position in Phoenix, Arizona is USD $70,000 annually plus benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job‑related knowledge, skills, education, and experience. For California residents: describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. #J-18808-Ljbffr Upgrade, Inc.