Area Office Coordinator (Hospice)

Area Office Coordinator

The Area Office Coordinator (AOC) plays a vital role in supporting the operational success of multiple Care Hospice Locations within the Northeast Region. This will include, but is not limited to, our South Atlantic Area, which includes Legacy Hospice (Charlottesville, Fishersville, Fredericksburg, Harrisonburg, Newport News, Virginia Beach, Richmond, and Winchester, VA), and our Mid-Atlantic Area, which includes Hospice of New Jersey (Bloomfield, NJ), Holisticare Hospice (Reading & Wayne, PA and Atlantic City, Red Bank, & Toms River, NJ), and Lighthouse Hospice (Cherry Hill, NJ).

The Area Office Coordinator (AOC) provides leadership, training, and guidance to administrative teams; supports payroll, billing, and documentation processes; and helps optimize systems and workflows across locations. This is an excellent opportunity for a detail-oriented, collaborative professional who enjoys mentoring others, analyzing processes, and contributing to high-quality hospice care.

While this position is remote, the successful candidate must be comfortable traveling up to 50% of the time to support assigned locations, attend meetings, and build strong partnerships with operational leaders. It is strongly preferred that the candidate live in the Area they are supporting - NJ, PA, or VA.

At Care Hospice, we take immense pride in being a mission-driven, patient-centered leader in end-of-life care. Guided by our vision to be the most trusted partner in hospice care, we surround our patients and their loved ones with unwavering support, comfort, and compassion. At Care Hospice, we look for dedicated professionals who share our belief that true hospice care extends beyond medical needsit's about bringing dignity, peace, and human connection to every life we touch.

We offer a supportive, growth-oriented environment along with a comprehensive benefits package that includes:

• Comprehensive Health, Dental, & Vision Insurance
• Career Path Program that supports internal growth, advancement, and increased pay
• A generous time-off package with 15 days of PTO & 10 Holidays to rest and recharge
• Tuition Reimbursement & Certification Assistance to support your professional growth
• Wellness & Discount Programs to help you lead a healthy and balanced life
• Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience
• Company matching 401(k) to secure your future

Responsibilities

• Support consistent, high-quality business office operations across multiple hospice locations through training, tools, and best-practice guidance
• Partner with Area and Program leadership to analyze operational and administrative data, identify trends, and drive process improvements
• Lead onboarding, refresher training, and ongoing education for administrative staff; develop clear job aids, workflows, and standard operating procedures
• Serve as a key resource for EMR systems, collaborating with Education, IT, Clinical, and Operations teams on training, troubleshooting, and system optimization
• Support accurate and timely payroll and billing processes by reinforcing documentation standards, resolving discrepancies, and helping prevent billing delays
• Promote timely, accurate admissions and discharge documentation through audits, reporting, and HIPAA-compliant practices
• Maintain standardized processes and reporting for area-level office operations, including supplies, equipment, meetings, and vendor coordination
• Track administrative workforce data to support onboarding, training completion, and compliance in partnership with HR and Operations
• Model organizational values and hospice philosophy through professionalism, collaboration, and compassionate service

Qualifications

• High School Diploma or GED required; Associate degree preferred
• Minimum of three (3) years of progressive administrative experience; hospice or healthcare experience preferred
• Knowledge of hospice operations, healthcare documentation, regulatory compliance, payroll, billing, and office operations preferred
• Proficiency in Microsoft Office Suite or comparable software, as well as experience working in EMR and HRIS systems
• Must be a licensed driver with an automobile that is in accordance with state and organizational requirements and is in good working order
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Ability to take initiative, set priorities, multitask, and organize work. Must be self-motivated and detail-oriented.

$50,000 - $64,000 per year (Average Pay Range). The pay range listed represents a general guideline for the role and is not a guarantee of the final offer. Compensation will be determined based on the selected candidate's relevant experience and the specific responsibilities of the position. Final compensation rate will be discussed and confirmed at the conclusion of the interview process.