Remote Solutions Engineer (Tier 2) — SQL & Customer Escalations
Point of Rental Software
- Remote job
Point of Rental Software is seeking a Support Solutions Engineer to tackle Tier 2 cases and drive rapid resolutions for rental businesses. You will diagnose issues, run data queries, and mentor Tier 1 staff while collaborating with Product and Development. This full-time, 100% remote role offers strong problem-solving opportunities, a focus on customer advocacy, and a chance to impact production systems across customers nationwide. #J-18808-Ljbffr Point of Rental Software
- ...of Rental is seeking a Support Solutions Engineer to act as the Tier 2 expert, handling the hardest customer issues and driving faster... ...diagnose software problems, write SQL queries, and collaborate with... ...impacting fixes. The role is fully remote with occasional travel for...Remote jobCustomerSQL
- ...software and seeks a Support Solutions Engineer to serve as the Tier 2 expert, tackling the toughest customer cases, diagnosing root... ...the team. This fully remote role offers a clear path... ...customer uptime. Expect to own escalated issues, write SQL queries to verify fixes,...Remote jobCustomerSQL
- As a full-time remote Tier 2 Support Engineer, the successful candidate will troubleshoot, diagnose, and triage escalated issues while ensuring an excellent customer experience and collaborating with cross-functional... ...with C#, .NET, and SQL Server Aptitude for navigating...Remote workCustomerSQLFull time
- ...Job Description The Tier 2 Application Support Engineer provides advanced... ...Value Shipping (HVS) solutions. This role serves as the escalation point for complex... ...partners closely with Customer Care, Engineering,... .... Use logs, SQL queries, remote access tools, and diagnostic...Remote workCustomerSQL
- ...seeking an experienced Tier 2 Technical Support Engineer to provide advanced... ...as the primary escalation point for complex technical... ..., Microsoft SQL Server databases, IIS... ...Development, Product, and Customer Success teams to... ...in Roseville, CA. No remote or hybrid options available...Remote workCustomerSQL
$39 - $42 per hour
...Support Technician Tier 2 DEPARTMENT... ...have heart with a Customer Service... ...based on-site and remote users. You will... ...IT, Operations, Engineering, and Maintenance... ...issues by offering solutions to problems in... ...documents. Escalate critical issues... ...skills is a plus. SQL experience is a...Remote workCustomerSQLPermanent employmentWork experience placementWork at officeImmediate startFlexible hoursNight shiftAfternoon shift- ...NOC Technician Tier 2 to support KTS... ...our government customer in Washington,... ...capable of handling escalated issues and... ...Collaborate with network engineers, system... ...Utilize remote access tools to... ...ability to run basic SQL queries Familiarity... ...Enterprise Solutions, Professional Services...Remote workCustomerSQLLocal areaFlexible hoursNight shiftRotating shift
$70k - $85k
...inside and out and get customers back to renting fast. As a Support Solutions Engineer, you're the Tier 2 expert: you take... ...'ll Do Own complex, escalated customer issues from... ...by one Write and run SQL queries to... ...independently in a fully remote team Bachelor's in CS...Remote workCustomerSQLFull timeWorldwide- ...are hiring a Sr. Solution Engineer to own the end-to... ...This is a 95% remote position with occasional... ...our global customer base across time... ...deployments. Tier 2 technical ownership... ...as the technical escalation point for the sites... ...— servers, SQL databases, and APIs...Remote workCustomerSQLFull timeLive inLocal areaWork from homeWorldwideFlexible hours
- ...growing AI-native tax solution. Today, we serve... ..., and remittance. Tier 2 is where the... ...a state notice a customer is trying to make... ...going wrong, and hand Engineering bug reports they can... ...into data with SQL or similar query/log... ...~ This role is remote (must be based in...Remote workCustomerSQLFull timeWork at officeLocal area
- ...Disputes as a Service solution for issuing financial... ...Support Analyst is a Tier 2 role within Quavo's Client... ...and do not require Engineering involvement. This includes... ...data-related issues escalated from Tier 1 or routed... ...database, API, and SQL-related issues as part...Remote workSQL
$105k - $155k
...Senior Solutions Engineer Laserfiche is looking for... ...technical lead our customers trust with their most... ...Long Beach, CA Remote work from home on... .... Act as the escalation point for project... ...C#, JavaScript, or SQL). ~ Ability to learn... ...Holidays, 2 Paid Volunteer Days...Remote workCustomerSQLFull timeWork experience placementCasual workWork at officeWork from homeMonday to FridayAfternoon shift3 days per week$137.37k - $206.05k
...SummaryThe Manager, Software Engineering (Tier-2) leads the Buyer Cloud Tier... ...timely resolution of customer-facing production issues.The... ...production incidents, customer escalations, and Live Events, coordinating... ...environmentsProficiency in SQL and database technologiesExperience...CustomerSQLFull timeNight shiftWeekend work- ...an experienced Tier 3 Platform Support Engineer with strong API,... ...Thursdays), but remote will be considered... ...level of technical escalation within Support,... ...closely with Tier 2, Engineering, carriers... ...and keep our customers informed... ...Experience with Git or SQL is a plus. ~ Experience...Remote workCustomerSQLPermanent employmentFull timeWork at officeImmediate start
$25 - $29 per hour
...Description Title: Tier 1 Cloud System... ...communicate with users, and escalate more complex... ...troubleshooting and customer-service skills, and... ...connectivity, VPN, remote access, and network... ...Server, Exchange, SQL, and SharePoint, escalating... ...them to Tier 2, Tier 3, or other...Remote workCustomerSQLContract work$115k - $168k
...hospitals, data centers, remote sites, and... ...leverages modern software engineering to rapidly deliver... ..., with initial customer deliveries... ...2028. The ERP Solutions Engineer, Finance... ...native tools and SQL Support data migration... ...Serve as Tier 2/3 support for finance...Remote workCustomerSQLFull timeSummer workImmediate startFlexible hours- ...Solutions Engineer - Networking Integris wants to find... ...communicates proactively, escalates blockers early,... ...occasionally for customer implementations,... ...Location: Remote / Â Northeast /Â... ...on experience with SQL, scripting languages... ...compliance standards (SOC 2, ISO 27001), and...Remote workCustomerSQLContract workNight shift
$93.2k - $140.3k
...looking for a Senior Tier 3 Engineer – Calix Cloud... ...complex customer issues across cloud... ..., networking solutions, and managed services... ...ownership of escalated incidents, lead... .... This fully remote opportunity... ...TCP/IP, Layer 2 switching, Layer... ..., STUN, JSON, SQL, DHCP, NAT, DNS...Remote workCustomerSQLFull timeLocal area- ...a Director of Tier 3 and Support Engineering based in the United... ...to shape customer experience and... ...managing technical escalations, and... ...deliver lasting solutions. Working across... ...standards. This remote role offers the... ...1 and Tier 2 into specialized... ...writing basic SQL queries....Remote workCustomerSQLFull timeFlexible hours
- ...cybersecurity solutions and cutting-... ...shifts, rotating 2 on, 3 off, 2... ...) The Tier II Help Desk... ...appropriate escalation of complex or... ...to Tier 3 engineering, development... ...appropriate. Remote Support and Diagnostics... ...and customer support.... ...Microsoft SQL Server Microsoft...Remote workCustomerSQLWork at officeMonday to FridayFlexible hoursShift workNight shiftRotating shift
- ...Resolving complex technical issues for customers, the full-time Tier 2 Technical Support Specialist will... ...and issue resolution while working remotely, collaborating with cross-functional... ...Responsibilities Serve as the primary escalation point for complex customer issues...Remote workCustomerFull time
- ...peripheral support, patch management, remote support tools, break fix We're seeking a Tier 2 Help Desk Technician with 2–4... .... Provide remote support, escalate complex issues, and deliver... ..., communication, and customer service skills. ~ Experience...Remote workCustomerContract work
- ...Support Agent Tier 1 Department: Customer Support Reports... ...Location:US Remote Overview: The... ...rises atop a SQL database . The... ...appropriate Escalate complex, difficult... ...Support Engineer or Manager and... ...technical issues, solutions, and activities... ...Systems, or 2+years of technical...Remote workCustomerSQLHourly payFull timeWork experience placementWork at officeWeekend work
$65k - $80k
...Tier 2 Support Engineer (MSP) – Hybrid Location: Manhattan, New... ...Days Onsite / 2 Days Remote Salary: $65,000–$8... ...delivering exceptional customer service. The position... ...device management solutions. Troubleshoot mobile... ...engineers to resolve escalated issues and improve...Remote workCustomerFull timeWork at officeWork from homeMonday to FridayFlexible hours2 days per week3 days per week- ...Senior Software Engineer Kibu is hiring its first Solutions Engineer. Our... ...Today, Kibu’s Customer Success and Product... ...position is hybrid with 2-3 days expected in... ...Stamford, CT office. Remote work is available for... ...analytical stack , SQL, Excel, Python, APIs...Remote workCustomerSQLFull timeWork at office
$110k - $168k
...Success /Full-Time /On-siteAs a Customer Solutions Engineer, you will be a strategic... ...an excellent communicator; (2) Operate with transparency;... ...configuration requirements. SQL is a plus, not a requirement... ...-oriented attitude, even in remote work settings. Contribute, share...Remote workCustomerSQLFull time- ...Description This is a remote position.... ...Support Engineer Location:... ...SAP HANA, our solutions bring sales, delivery... ...configuration, and customer support rather... ...errors. Escalate bugs and complex... ...resolution process. 2. Application... ...HANA Use SQL to retrieve and...Remote workCustomerSQLFull time
- ...Imaging IT software solutions that enable... .... The Customer Support Analyst, Tier 1 will consult... ...users to provide remote technical... ...customers, Field Engineers, Sales and... ...organizations. Manage escalations, complaints to Level 2 and... ...Manipulation Languages – SQL, PL/SQL – is a...Remote workCustomerSQLWork experience placementLive in
- ...Support Specialist (Tier 2/3) About... ...Tenovi is reimagining remote patient... ...technology, and our Customer Success organization... ...important customer escalations. In this role you... ...partnership from Engineering. Communicate in... ...Managers, Solutions Engineering, Product...Remote workCustomerFull timeWork from home
- Role Overview The Customer Support Tier 2 Specialist supports 1-2 specialized... ...within the division, resolving escalated and technically complex... ...clearly document findings for engineering and product teams Escalate... ...like Postman Exposure to SQL for data investigations...CustomerSQLTemporary workFlexible hours
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